Has anyone successfully used otrs with imap? If so, how did you do it?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mauricio Tavares Sent: Friday, October 28, 2005 10:09 AM To: User questions and discussions about OTRS.org Subject: [otrs] otrs and imap
Has anyone successfully used otrs with imap? If so, how did you do it?
I assume you're talking about the Postmaster section -- for users to send ticket requests into the system, as opposed to webmail. For webmail, IMAP works just fine. For the PostMasterPOP3.pl process, IMAP won't work at all, as PostMaster only has calls for POP protocol. IMAP is completely different and not compatible.
Mark J. Nernberg wrote:
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mauricio Tavares Sent: Friday, October 28, 2005 10:09 AM To: User questions and discussions about OTRS.org Subject: [otrs] otrs and imap
Has anyone successfully used otrs with imap? If so, how did you do it?
I assume you're talking about the Postmaster section -- for users to send ticket requests into the system, as opposed to webmail.
For webmail, IMAP works just fine.
For the PostMasterPOP3.pl process, IMAP won't work at all, as PostMaster only has calls for POP protocol. IMAP is completely different and not compatible.
If you are running an Exchange server , just create a 2nd account , and fwd the existing account to that account.Well that's what I'm doing at the mo , not the best solution , but it works.Just my 2c
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On 10/28/05 10:51 AM, "Danie Theron"
Mark J. Nernberg wrote:
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mauricio Tavares Sent: Friday, October 28, 2005 10:09 AM To: User questions and discussions about OTRS.org Subject: [otrs] otrs and imap
Has anyone successfully used otrs with imap? If so, how did you do it?
I assume you're talking about the Postmaster section -- for users to send ticket requests into the system, as opposed to webmail.
For webmail, IMAP works just fine.
For the PostMasterPOP3.pl process, IMAP won't work at all, as PostMaster only has calls for POP protocol. IMAP is completely different and not compatible.
If you are running an Exchange server , just create a 2nd account , and fwd the existing account to that account.Well that's what I'm doing at the mo , not the best solution , but it works.Just my 2c
On our servers, we use either Cyrus-IMAP or dbmail. Both have separate POP3 daemons which can access the inbox only -- which is all that's necessary -- and interact just fine with OTRS. However, honestly, dbmail is still a little shaky in some of its IMAP implementations, such as folders/subfolders. If you're using Courier, it also has a POP daemon. I'm pretty sure that UW does, too, but if not, there's always qpopper or another reasonable alternative. In general, the use of Exchange is not recommended due to its very shitty security history. -- Mark J. Nernberg Director of Technology (412)478-6262 http://www.downtownhelpdesk.com/ Customer Support: support@downtownhelpdesk.com Have you tried our on-demand remote support services? Downtown Help Desk and 1-Fast Computer Service, providing quality technology solutions to the small business since 2003.
Mauricio Tavares a écrit :
Has anyone successfully used otrs with imap? If so, how did you do it?
yes,
http://doc.otrs.org/2.0/en/html/x1239.html#email-receiving-fetchmail
Exemple from .procmailrc.dist of OTRS 2.0 package for IMAP+SSL
## example for polling from an IMAP-Server via SSL.
#poll
Yann Richard wrote:
Mauricio Tavares a écrit :
Has anyone successfully used otrs with imap? If so, how did you do it?
yes,
http://doc.otrs.org/2.0/en/html/x1239.html#email-receiving-fetchmail
Exemple from .procmailrc.dist of OTRS 2.0 package for IMAP+SSL
## example for polling from an IMAP-Server via SSL. #poll
protocol IMAP port 993 plugin "openssl s_client -connect %h:%p" user pass is here #
That's what I tried before, but I feel I am doing something wrong. Specifically, how do you feed then PostMaster.pl with the mail fetchmail has grabbed? I tried to simply pipe it and what I got was a single email that was made by all the emails in the inbox. :(
On 10/29/05, Mauricio Tavares
http://doc.otrs.org/2.0/en/html/x1239.html#email-receiving-fetchmail
Exemple from .procmailrc.dist of OTRS 2.0 package for IMAP+SSL
## example for polling from an IMAP-Server via SSL. #poll
protocol IMAP port 993 plugin "openssl s_client -connect %h:%p" user pass is here # That's what I tried before, but I feel I am doing something wrong. Specifically, how do you feed then PostMaster.pl with the mail fetchmail has grabbed? I tried to simply pipe it and what I got was a single email that was made by all the emails in the inbox. :(
Not that I've done it this way, but have you tried using the "mda" option in fetchmail ? poll someserver with protocol imap user somebody password something mda /opt/otrs/bin/PostMaster.pl
participants (6)
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Danie Theron -
Mark J. Nernberg -
Mark Nernberg
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Matt Hope -
Mauricio Tavares -
Yann Richard