You may want to check out the discussion from earlier this year titled "Queue ID in ticket number or hook". It is a method to "number" your tickets based on the queue they belong. You could then use that number to filter with the Postmaster filters. Good Luck. -Jeff

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elias Lopez Sent: Monday, June 05, 2006 9:09 PM To: otrs@otrs.org Subject: [otrs] Email and Queue Dispatching

Hi, I'm trying to achieve multiple queues using only 1 email address.

I have a "Sales" queue with a number of subqueues.

My problem is that if a response is sent from the sub-queue, and the customer replies, since there is only one email address it comes back in marked as the "Sales" queue rather than "Sales::Tech" or whatever.

I could probably achieve what I want with the postmaster filter if there was a way to tag outgoing messages with what queue they come from.

The documentation only refers to manipulating incoming messages, I was hoping someone had done something similar.

Thanks, Elias

-- Elías López Systems Administrator Melbourne Product Centre Agent Oriented Software Pty. Ltd. Level 1 594 Elizabeth Street ABN: 98 078 321 589 Melbourne VIC 3000 T: +61 3 9349 5055 P O Box 639 F: +61 3 9349 5088 Carlton South VIC 3053 E: elias.lopez@agent-software.com www.agent-software.com

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