Hello, when opening a new ticket via Phoneview I can enter the senders address. But when the ticket arrives in the queue, the sender is taken from the information of the sender queue. Is it possible to either choose a queue like for recipient or fill in the senders address, so that it is in ticket correctly? Bye, Andreas
Hi Andreas, On Mon, Nov 25, 2002 at 02:28:30PM +0100, Andreas Haase wrote:
when opening a new ticket via Phoneview I can enter the senders address. But when the ticket arrives in the queue, the sender is taken from the information of the sender queue. Is it possible to either choose a queue like for recipient or fill in the senders address, so that it is in ticket correctly?
I changed this a few weeks ago. If you use 0.5 Beta8 and you update * Kernel/Output/HTML/Agent.pm to V 1.62 * Modules/AgentPhone.pm to V 1.15 (or the next release) you will find the To-selection string in the To: field of the new ticket. PS: I hope this is what you want!
Bye, Andreas
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
I changed this a few weeks ago. If you use 0.5 Beta8 and you update
* Kernel/Output/HTML/Agent.pm to V 1.62 * Modules/AgentPhone.pm to V 1.15
(or the next release) you will find the To-selection string in the To: field of the new ticket.
If I change these 2 files, I get the following error (all on one line): Can't locate object method "GetPossibleCharsets" via package "Kernel::Language" (perhaps you forgot to load "Kernel::Language"?) at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Agent.pm line 26, <TEMPLATEIN> line 82. Seems as if there have to be changed some more files. Tschau, Andreas
Hi Andreas, On Tue, Nov 26, 2002 at 10:42:33AM +0100, Andreas Haase wrote:
I changed this a few weeks ago. If you use 0.5 Beta8 and you update
* Kernel/Output/HTML/Agent.pm to V 1.62 * Modules/AgentPhone.pm to V 1.15
(or the next release) you will find the To-selection string in the To: field of the new ticket.
If I change these 2 files, I get the following error (all on one line):
Can't locate object method "GetPossibleCharsets" via package "Kernel::Language" (perhaps you forgot to load "Kernel::Language"?) at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Agent.pm line 26, <TEMPLATEIN> line 82.
Seems as if there have to be changed some more files.
Normally not! But you have to updated to Kernel/Output/HTML/Agent.pm to V 1.62 and not to the current (V 1.65)! .)
Tschau, Andreas
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 11:50pm up 34 days, 2:24, 5 users, load average: 0.56, 0.27, 0.13
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