Click on ZOOM then OWNER. Select the agent, and type away. Erik Mathis AIU Dunwoody Network Administrator emathis@aiuniv.edu -----Original Message----- From: Alex Zheng [mailto:azheng@monterey.k12.ca.us] Sent: Wednesday, May 21, 2003 4:22 PM To: otrs@otrs.org Subject: [otrs] How to assign a ticket to 1 specific agent? Here is my queue set-up: IT Software Hardware So IT is the top level queue, and software and hardware are subqueues with multiple people assigned to it. Now if the manager wants to reassign a task to a specific person(once he receives a ticket from a customer), what can he do? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs