You're using Active Directory for customers, your map determines the customerID (Kernel/Config.pm). CustomerID must be mapped to an entry (field) in AD that has the word "TEST". On Wed, Dec 8, 2010 at 6:29 AM, Erik van Ast wrote:

Hi all,

I hope someone can help me with this.

We want all customers to see each other’s tickets. We have accomplished this by making sure a customer also has a CustomIDs (TEST) which is connected to a field in our AD (we have our customers authenticated with LDAP) and all tickets have a CustomID (TEST) that is the same as the CustomIDs (TEST) of the customer so the ticket is visible for all customers. That’s the good part, but now comes the part I don’t like. When I create a new ticket with user A the ticket is visible in his “My tickets” and the CustomID of the ticket is his email address. When I change the ticket ID to the value that all customers have as CustomIDs (TEST) I can see the ticket in his “Company tickets”, but the ticket is gone from his “My tickets” because I changed the customID of the ticket and now the “Customer Information” of the ticket is empty.

How can I make sure that when user A creates a ticket, the ticket is shown in his “My tickets” and in “Company tickets”? Is it possible to create the field CustomIDs also with the ticket? Or is it possible to search for other fields when displaying “My tickets”?

I hope someone can help me with this?

Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, Erik

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