
23 Oct
2013
23 Oct
'13
7:21 p.m.
When exporting emails for a specific ticket using the OTRS PDF export, there is always a lot of repeated information i.e. each of the emails contains > >> >>> >>>> >>>> all of the back and forth from customer to agent and back again Is there a way to parse or filter out this reply information from the PDF export?
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Jean BROW