Problem with installing and using OpenTRS
Hello, I am trying to install and configure OpenTRS on SuSE 7.3 from source. Now I am at a stage where I cannot login to the system using Login: root@localhost and password. I don't know where otrs looks for passords MySQL's users table or otrs' user. Ia have this message on the /var/log/messages file: OpenTRS[4427]: [Notice][Kernel::System::Auth] User: root@localhost with wrong Pw!!! If otrs is using otrs' user table, how can I change the passowrd? I have tryed UPDATE user SET pw=PASSWORD('otrs') where login='root@localhost'; and UPDATE user SET pw=';trs' where login='root@localhost'; but without success. Best regards. Erdal Mutlu
Hi Erdal, On Fri, Apr 26, 2002 at 12:10:28PM +0200, Erdal MUTLU wrote:
I am trying to install and configure OpenTRS on SuSE 7.3 from source.
Nice! ;-)
Now I am at a stage where I cannot login to the system using Login: root@localhost and password.
I don't know where otrs looks for passords MySQL's users table or otrs' user.
Ia have this message on the /var/log/messages file: OpenTRS[4427]: [Notice][Kernel::System::Auth] User: root@localhost with wrong Pw!!!
If otrs is using otrs' user table, how can I change the passowrd? I have tryed [...]
Try: UPDATE user SET pw='roK20XGbWEsSM' where login='root@localhost'; And you will have user: 'root@localhost' and password: 'root'. The password is crypted like 'man 3 crypt' with crypt(). Further questions? ,-) PS: --> Next steps: Add user, groups, queues and standard responses.
Best regards. Erdal Mutlu
Martin -- Martin Edenhofer - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
participants (2)
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Erdal MUTLU -
Martin Edenhofer