edit file /opt/otrs/Kernel/Config.pm You have section with: $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; And you need to set UID to mail $Self->{'AuthModule::LDAP::UID'} = 'mail'; Adam W dniu 2011-02-18 18:31, jose francisco pisze:

Thanks Adam! but where set up for the email attribute is taken and not login?

really thanks!

Adam Bator wrote:

...

I see only 2 solutions 1. authenticate by e-mail this is how we do it - becouse we have 2 domains internaly and could end up in the situation you are in 2. You can change the cn for one user :-) but I do no think this is a option

Good luck Adam UAM

W dniu 2011-02-18 17:24, jose francisco pisze:

...

I have a problem to authenticate to my OpenLDAP, because I have users with different ou and same login:

cn=jluis,ou=users,ou=example1,dc=gov,dc=fl cn=jluis,ou=users,ou=example2,dc=gov,dc=fl

I think I could authenticate users by their e-mails

jluis@example1.gov.fl jluis@example2.gov.fl

but I'm trying to make it change to "CustomerLogin.dtl" and does not work, if anyone knows a solution to this I appreciate, thank you very much ... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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