More information on the lack of notification to queue members on a new ticket. In Config.pm we set $Self->{'Debug'} = 5; and now in the otrs.log I see: [Wed Jul 29 09:31:47 2009][Error][Kernel::System::Ticket::HistoryTypeLookup][5622] No TypeID for Customer Contact found! [Wed Jul 29 09:31:47 2009][Error][Kernel::System::Ticket::HistoryAdd][5664] Need HistoryTypeID! How can I get rid of these errors? ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------