Hi all... i am running OTRS and i am quite happy with it.. we also have a portal that uses a mysql db for user authentication... what i would like to do is to tell otrs that customers log on and are authenticated with that other db...how do i do that? Stefan ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been checked for the presence of computer viruses. ******************************************************************