In AgentTicketCompose.pm the message body is preformatted based on the selected output template by making the following call: $Self->{ResponseFormat} = $Self->{ConfigObject}->Get('Ticket::Frontend::ResponseFormat') Then in AgentTicketCompose.dtl the $Data{"ResponseFormat"} is used to generate the text to be placed in the content <textarea name="body"></textarea>. For AgentTicketForward.dtl the same textarea is generated but using an untemplated $QData{"Body"} mechanism instead. If for ticket forward I want to use output templates like in AgentTicketCompose, I can do something similar with the ResponseFormat mechanism. However, this would involve alot of duplicated code already found in AgentTicketCompose.pm, a hack which is not very elegant. Is there a more efficient and maintainable way to accomplish this, minimizing hacking as much as possible? -- Kiffin Gish Gouda, The Netherlands