Hi Tony, On Mon, Dec 15, 2003 at 10:27:52AM -0600, Tony Law wrote:

I created two new queues in the OTRS Admin Area. Both have exactly the same options. When I go in as a Customer and click to input a ticket, I only have one of the new queues listed in the drop down list for the To field. Why can I not get both to show up?

Add the following to Kernel/Config.pm and you will see the queues ( it's also default for OTRS 1.2). [...] $Self->{CustomerPanelSelectionType} = 'Queue'; $Self->{CustomerPanelSelectionString} = 'Queue: <Queue>'; [...]

Tony Law Technical Coordinator law@careerlink.com 402-345-5025 x128 Careerlink.com, the easiest way to find the right candidate

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