Hello, I believe you can include on the body of the survey notification any of the variables that are available for any other otrs notification. At least we have include the ticket number, I guess the rest of variables are also available El mar 7, 2012 5:37 p.m., "Wagner" escribió:

Hello,

is there a way to add some historic of the ticket in the survey form?

making easier to the customer to know which ticket is the survey from

Thanks

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