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Re: otrs Digest, Vol 45, Issue 13

Vicente Barbera

4 Apr 2007 4 Apr '07

7:36 p.m.

Hi all, otrs support is too slow, is there another support site? mailinglist is too slow. No answers to the questions and probems. Regards, Vince

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Bas Rijniersce

4 Apr 4 Apr

7:59 p.m.

Hi,

Hi all,

otrs support is too slow, is there another support site? mailinglist is too slow. No answers to the questions and probems.

If you would have looked on the main website, you would have seen the link Support -> Commercial support: http://otrs.org/support/ OpenSource projects don't come with an SLA, they come with a manual and friendly people who try to help. If you need commercial grade support, you will have to pay for it.

Regards, Vince

Bas - -------------------- This email is confidential and may be privileged. If you have received this email in error please delete it and inform the sender immediately. Unauthorized distribution or use is strictly prohibited and may result in penalties and/or damages.

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Vicente Barbera

8:01 p.m.

Ok, sorry i didn't see it. Thanks Bas. 2007/4/4, Bas Rijniersce :

Hi,

...
Hi all,

otrs support is too slow, is there another support site? mailinglist is too slow. No answers to the questions and probems.

If you would have looked on the main website, you would have seen the link Support -> Commercial support: http://otrs.org/support/ OpenSource projects don't come with an SLA, they come with a manual and friendly people who try to help. If you need commercial grade support, you will have to pay for it.

...
Regards, Vince

Bas

- -------------------- This email is confidential and may be privileged. If you have received this email in error please delete it and inform the sender immediately. Unauthorized distribution or use is strictly prohibited and may result in penalties and/or damages. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?

...
http://www.otrs.com/

-- Vicente Barberá Colino vicente.barbera@gmail.com

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Andy Lubel

8:27 p.m.

Yeah, we pay for the support and have been pretty happy with it so far :) Other than the time difference which causes a delay in responses I would recommend it if you really care about your support system. -Andy -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Vicente Barbera Sent: Wednesday, April 04, 2007 4:02 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Otrs support Ok, sorry i didn't see it. Thanks Bas. 2007/4/4, Bas Rijniersce :

Hi,

...
Hi all,

otrs support is too slow, is there another support site? mailinglist is too slow. No answers to the questions and probems.

If you would have looked on the main website, you would have seen the link Support -> Commercial support: http://otrs.org/support/ OpenSource projects don't come with an SLA, they come with a manual and friendly people who try to help. If you need commercial grade support, you will have to pay for it.

...
Regards, Vince

Bas

- -------------------- This email is confidential and may be privileged. If you have received this email in error please delete it and inform the sender immediately. Unauthorized distribution or use is strictly prohibited and may result in penalties and/or damages. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?

...
http://www.otrs.com/

-- Vicente Barberá Colino vicente.barbera@gmail.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/

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Vicente Barbera

8:31 p.m.

Is it very expensive? I am very interested. Regards, Vince. 2007/4/4, Andy Lubel :

Yeah, we pay for the support and have been pretty happy with it so far :)

Other than the time difference which causes a delay in responses I would recommend it if you really care about your support system.

-Andy

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Vicente Barbera Sent: Wednesday, April 04, 2007 4:02 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Otrs support

Ok,

sorry i didn't see it.

Thanks Bas.

2007/4/4, Bas Rijniersce :

...
Hi,

...
Hi all,

otrs support is too slow, is there another support site? mailinglist is too slow. No answers to the questions and probems.

If you would have looked on the main website, you would have seen the link Support -> Commercial support: http://otrs.org/support/ OpenSource projects don't come with an SLA, they come with a manual and friendly people who try to help. If you need commercial grade support, you will have to pay for it.

...
Regards, Vince

Bas

- -------------------- This email is confidential and may be privileged. If you have received this email in error please delete it and inform the sender immediately. Unauthorized distribution or use is strictly prohibited and may result in penalties and/or damages. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?

...
http://www.otrs.com/

-- Vicente Barberá Colino vicente.barbera@gmail.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?

...
http://www.otrs.com/

-- Vicente Barberá Colino vicente.barbera@gmail.com

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Christian Schoepplein

10 Apr 10 Apr

9:07 a.m.

Hi Vince, On Mi, Apr 04, 2007 at 09:36:56 +0200, Vicente Barbera wrote:

otrs support is too slow, is there another support site? mailinglist is too slow. No answers to the questions and probems.

You can get commercial support for OTRS if you wish. Please see http://www.otrs.com/en/support/ for more infos. Unfortunatly we have to priorize commercial requests so the mailinglists do not get the attention theey should have :(.

Vince

Regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521

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teebot＠gsmserver.com

11 Apr 11 Apr

1:29 p.m.

New subject: change standart subject of ticket

Hello all. I would like to ask for your assistance in changing standard subject. Now ticket subject looks like - "[Ticket#2007041110000842] test subject" and I want to change it to following "My COMPANY - date - Ticket#2007041110000842 - test subject" Is this possible? I have tried to search information in Appendix B. Config Referenzliste, but didn't find anything useful. Will appreciate your help. With kindest regards,

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Serge ALGAROTTI

12 Apr 12 Apr

2:24 p.m.

New subject: change standart subject of ticket

Hello, teebot@gsmserver.com a e'crit :

I would like to ask for your assistance in changing standard subject. Now ticket subject looks like - "[Ticket#2007041110000842] test subject" and I want to change it to following "My COMPANY - date - Ticket#2007041110000842 - test subject" Is this possible?

I have posted this question before but I have no answer. I 'll be very interesting by the solution. Best regards, -- Serge

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participants (6)

Andy Lubel
Bas Rijniersce
Christian Schoepplein
Serge ALGAROTTI
teebot＠gsmserver.com
Vicente Barbera