Unfortunately, that seemed to not work. Here is the following section in my default.pm (i have other filters in that file that do work for some main queues ie evthost) $Self->{'PostMaster::PreFilterModule'}->{'17-MatchSubjectHost'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { Subject => 'Form: Host.*Address Book', }, Set => { 'X-OTRS-Queue' => 'evthost::Address Book', }, }; Could the regular expression be wrong. It seems pretty basic. On Fri, 2004-04-16 at 00:20, Martin Edenhofer wrote:

Hi Damian, On Thu, Apr 15, 2004 at 05:33:27PM -0700, Damian Fuentes wrote:

...

I have filters setup in default.pm using the match.pm modules. How do I filter to a subqueue? When i put:

Set => { 'X-OTRS-Queue' => 'Address Book', },

if a main queue is 'Host' and a subqueue under that is 'Address Book', what would i put as the queue in the filter above? Is it formatted 'queue:subqueue' or 'queue/subqueue', or does it not support that yet? The format is "Queue::SubQueue::SubSubQueue". In your case: Set => { 'X-OTRS-Queue' => 'Host::Address Book', }, -- Damian Fuentes Associate Systems Administrator Evite.com Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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