Can I mandatory control the queue in "new ticket" for each customer?
For example, i have created 2 queue, "q1" & "q2" and i have 2 customer, "c1 & c2". I want c1 can only select q1 in the "To" dropdown list when he create a new ticket, and c2 can select q2 . How can i do this? Thanks Chris 最新鈴聲推介:十面埋伏，千金，七友... http://ringtone.yahoo.com.hk
Hi Chris, On Fri, Jun 27, 2003 at 10:22:55AM +0800, Chris Wong wrote:
For example, i have created 2 queue, "q1" & "q2" and i have 2 customer, "c1 & c2".
I want c1 can only select q1 in the "To" dropdown list when he create a new ticket, and c2 can select q2 .
How can i do this?
You can do this just for the whole system.
Chris
-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --
Dear Martin Edenhofer,
I'm sorry, I don't understand. Would you tell me more?
Thanks.
Chris
--- Martin Edenhofer
On Fri, Jun 27, 2003 at 10:22:55AM +0800, Chris Wong wrote:
For example, i have created 2 queue, "q1" & "q2" and i have 2 customer, "c1 & c2".
I want c1 can only select q1 in the "To" dropdown list when he create a new ticket, and c2 can select q2 .
How can i do this?
You can do this just for the whole system.
Chris
-Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --
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http://lists.otrs.org/cgi-bin/listinfo/otrs _________________________________________________________ 最新鈴聲推介:十面埋伏，千金，心淡... http://ringtone.yahoo.com.hk
Hi Chris, On Mon, Jun 30, 2003 at 11:57:43PM +0800, Chris Wong wrote:
I'm sorry, I don't understand. Would you tell me more? Thanks.
Oh sorry! :) What I want to say is that it's not possible to configure the queue-selection for each customer. -=> It's just configurable for the whole system.
Chris [...]
On Fri, Jun 27, 2003 at 10:22:55AM +0800, Chris Wong wrote:
For example, i have created 2 queue, "q1" & "q2" and i have 2 customer, "c1 & c2".
I want c1 can only select q1 in the "To" dropdown list when he create a new ticket, and c2 can select q2 .
How can i do this?
You can do this just for the whole system.
Chris
-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --
participants (2)
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Chris Wong -
Martin Edenhofer