Hi Luca I am Ramziddin and I am having the same problem. I have already posted this on the list and a reply from so-called Armando De la Re Vega He suggested this thing First Go to the preference of this user and set *[ New ticket notification ] Send me a notification if there is a new ticket in "My Queues"* to *YES* #####################POSIBLE SOLUTION################################ Bug 977 http://bugs.otrs.org/show_bug.cgi?id=977 "No notification for new ticket from webinterface" ---------------------------------------------------------------------------------------- In Kernel/System/Web/InterfaceCustomer.pm you can find the following line: $Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); Change it to: $Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); ---------------------------------------------------------------------------------------- ####################################################################### However, this did not work in my case although it is working perfectly well with Armando's case.I hope that this will help you as well.Afterall, the hope is last to die. And please if you find any other new thing about this problem contact me. I will be looking forward to your reply. On 1/31/07, Luca Martella wrote:

31-01-2007

Hello all!

I've a little issue that regards notifications. Our queues are structured as follow:

StandardPrograms - FirstSoftware - SecondSoftware SpecialProject1 SpecialProject2

The "SpecialProject1" queue is assigned to a specific user that follow this special project. When a customer posts a ticket into that queue, the user doesn't receive any notification of the new ticket. I've already tested the email relay and it works correctly...

Any other idea?

Thanks

Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it

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