Hi We setup otrs on linux redhat8.0 we have installed an oracle 10.2 database with a tablespace otrs a user otrs . we created the otrs tables on oracle (3 scripts :create:insert:post-creation) and now we try to configure otrs to use this oracle database We modified the config.pm $Self->{DatabaseDSN} = "DBI:Oracle:sid=otrs;host=otrs;port=1521" ; $ENV{ORACLE_HOME} = '/opt/ora10'; $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS'; $ENV{NLS_LANG} = "american_america.we8iso8859p1"; But impossible to establish a link with the database please How to setup with oracle do we have only the config.pm file to modify Is there a doc on that ? Thank you for your help Regards ---------------------------------------------------------------------------- ------------------------ Michel Arnaud Salomon S.A. - Direction des Technologies de l'Information Data Base Administrator 74996 Annecy Cedex 09 Tel : 04 50 65 48 59 Fax : 04 50 65 43 54 ---------------------------------------------------------------------------- ------------------------ *** This email and any attachments contains privileged and confidential information intended only for the use of the addressee(s). If you are not an intended recipient of this email, you are hereby notified that any dissemination, copying or use of information within it is strictly prohibited. If you received this email in error or without authorisation, please notify us immediately by reply e-mail and delete the e-mail from your system.