Hi Dan, On Thu, Jun 20, 2002 at 11:15:26PM -0500, Dan Rau wrote:

I've installed OpenTRS on a Suse 7.3 system that has QMAIL as my MDA (both POP and SMTP).

Does anyone have a sample on how to configure qmail to receive an email to one of my locally hosted domains (help@domain.com mailto:help@domain.com for example) and forward it to otrs@localhost? Or is there a way to get OpenTRS to check a specific mailbox that is hosted on this machine?

I tried creating a .qmail-help file that forwards to otrs@localhost but it just bounces back to the sender.

I know it! ;-) Use Procmail: Put '| preline procmail' into ~otrs/.qmail. They will need to use a full path for procmail unless procmail is in the system's startup PATH. (Source http://es.qmail.org/documentacion/autor/FAQ/html/qmail-FAQ-8.html#ss8.7) Deliver a mail to the user otrs@localhost and bin/PostMaster.pl will handle this email. PS0: a maildir or aliases would also work. But if you use procmail, you can use advanced dispatching of incoming emails (see http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/xheader_otrs_queue.html) PS1: A feedback would be nice, so I can put it to the OpenTRS docu! Thanks.

Thanks,

Dan Rau

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.