That's just brilliant... no, fantastic! Thanks a zillion.. Worked like a charm! On Saturday, April 9, 2011, Nils Leideck wrote:

Dear Muhammad,

$QData{“Cc"} doesn’t seems to be possible, not sure.

You might try to keep "Ticket::Frontend::ResponseFormat” in its standard configuration and just disable "Ticket::Frontend::Quote”, this will actually result in a more Outlook’ish answer style (TOFU).

Cheers, Nils

On 09.04.2011, at 16:51, Muhammad El-Sergani wrote:

...

Thanks Nils,

I need all of the following, if humbly possible:       • Original From       • Original To       • Original Cc       • Original Date (Long format such as "Thursday, April 07, 2011 11:25 PM" if that's possible)       • Original Subject Thanks a lot in advance!!

Thanks and Best Regards, Muhammad El-Sergani.

On Sat, Apr 9, 2011 at 4:35 PM, Nils Leideck wrote: On 09.04.2011, at 16:26, Muhammad El-Sergani wrote:

...

I've been experimenting with the fields, and basically, this is what I've been able to reach:

      • $QData{"OrigFrom"} -- places the original From part, name and email       • $QData{"To"} -- places the current To part, name and email       • $QData{"OrigTo"} -- gets nothing...

Could anyone help with this please?

What else do you need?

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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-- Nils Leideck http://webint.cryptonode.de / a Fractal project

-- Thanks and Best Regards, Muhammad El-Sergani.