Hi all, I'm attempting to set up a system where less-experienced agents are able to move tickets that require higher levels of support into a queue set up for that purpose, however I am unable to get the permissions set correctly in order to do this. When a user is given RO access only (which I assume is read-only) to a queue, the queue does not appear in the drop down box as an option. It only appears when RW is selected, but that gives the agent access to a queue that I prefer they not have. Is it possible within the current framework to set this system up? Here are specific settings that I think are relevant to the discussion: # ShowCustomerSelection # (show customer selection in phone and change customer view # - disable this for ASP!) [0|1] $Self->{ShowCustomerSelection} = 1; # QueueViewAllPossibleTickets # (show all ro and rw queues - not just rw queues) $Self->{QueueViewAllPossibleTickets} = 1; # MoveInToAllQueues -> useful for ASP # (Possible to move in all queue? Not only queue which # the own groups) [1|0] $Self->{MoveInToAllQueues} = 0; Thanks, Paul