Bryan Fullerton wrote:

On 10/6/06, Daniel Vesely wrote:

...

after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea?

Did you update your database schema?

Bryan yes i did - i use DBUpdate-to-2.1.postgresql.sql - and the faq_voting table exist, and even FAQ.pm exist - and still when i click at view i got the above error...

On 10/10/06, Daniel Vesely wrote:

yes i did - i use DBUpdate-to-2.1.postgresql.sql - and the faq_voting table exist, and even FAQ.pm exist - and still when i click at view i got the above error...

Did you install the new version in parallel to the old one and copy over your customized files (and articles if using ArticleStorageFS), or upgrade by installing over top of the existing OTRS? I have always moved the existing otrs directory, installed the new one, then copied over customized files. Bryan

I wrote:

Daniel Vesely wrote:

...

after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. but there is FAQ.pm any idea?

I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get the exact same error when zooming in on a ticket (example url: http:// domain.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=1555). I looked a bit at the code in LinkObject.pm, but never having programmed in Perl doesn't really help. Did anyone solve this one?

I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and friends are no longer on my system. I still have the FAQ button in my toolbar when I login, but clicking it gives me: ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Tue Oct 10 20:07:56 2006 Message: Module 'Kernel::Modules::FAQ' not found! Traceback (25186): Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 207 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 48 Module: (eval) (v1.81) Line: 202 Module: ModPerl::RegistryCooker::run (v1.81) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 We installed the FAQ module once to check it out, but never really got to actually using it. I went to Admin -> Package Manager and noticed I had the option to install the FAQ module. I installed it and now all is working again. Nils Breunese.

Henning Oschwald wrote:

On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit Internet) wrote:

...

I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and friends are no longer on my system.

After upgrading an existing 2.0 to 2.1, you should delete all files with .pm extension in the directory ~otrs/Kernel/Config/Files, except for ZZZAuto.pm.

Where did you read this? I have ZZZAAuto.pm and ZZZAuto.pm in that directory and my system is working fine now.

...

I still have the FAQ button in my toolbar when I login, but clicking it gives me:

ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Tue Oct 10 20:07:56 2006

Message: Module 'Kernel::Modules::FAQ' not found!

After deleting ~otrs/Kernel/Config/Files/FAQ.pm, this should go away.

I didn't have that file after the rpm upgrade and I never deleted it myself. I got rid of the error message above by re-installing the FAQ module through the Package Manager. Nils Breunese.