Hi, I am still trying to get this template thing right. I have learnt a lot about OTRS but am still a noob, so I request someone to please give me a hand on which files to alter to make my own template. I need to add some fields and make it look like the company wants. Also renaming some of the fields. We are a non profit organization so cost is a huge thing to us. Your assistance is appreciated.
From:
Worked like a charm thank you much
Rob Lange wrote:
Hi, I am still trying to get this template thing right. I have learnt a lot about OTRS but am still a noob, so I request someone to please give me a hand on which files to alter to make my own template. I need to add some fields and make it look like the company wants. Also renaming some of the fields. [...]
Hi Rob, your question is a bit unspecific to answer. I suggest to tell us something about your OTRS version and operating system, what fields you want to add and how far you get. For new fields try dynamic fields: http://doc.otrs.org/3.1/en/html/dynamicfields.html To rename fields you could use the translation mechanism to replace the wording: http://doc.otrs.org/developer/3.1/en/html/contributing.html#translate If you need to modify the UI look try skins: http://doc.otrs.org/developer/3.1/en/html/hacking.html#skins Regards Alexander Public Relations OTRS Community Board / OtterHub (http://www.otterhub.org/)
participants (2)
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Alexander Halle -
Rob Lange