New subject: AW: Agent login via LDAP

5 Mar 2008

      Hi Steve

this config works for our environment:

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    # Authentification for Agents via AD / LDAP            #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

$Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host1'} = 'domaincontroller.domain.com';
$Self->{'AuthModule::LDAP::BaseDN1'} = 'ou=OrganisationName,dc=Domain,dc=com';
$Self->{'AuthModule::LDAP::UID1'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::GroupDN'} = 'CN=TEAM,OU=Security Groups,OU=OrganisationName,DC=Domain,DC=com';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr1'} = 'UID';
$Self->{'AuthModule::LDAP::SearchUserDN1'} = 'LDAPBindUser';
$Self->{'AuthModule::LDAP::SearchUserPw1'} = 'password';

    # ---------------------------------------------------- #
    # synch LDAP user to internal DB                       #
    # ---------------------------------------------------- #

$Self->{UserSyncLDAPMap1} = {
        UserFirstname => 'givenName',
        UserLastname => 'sn',
        UserEmail => 'mail',
       };

    # ---------------------------------------------------- #
    # UserTable                                            #
    # ---------------------------------------------------- #

$Self->{DatabaseUserTable1} = 'system_user';
$Self->{DatabaseUserTableUserID1} = 'id';
$Self->{DatabaseUserTableUserPW1} = 'pw';
$Self->{DatabaseUserTableUser1} = 'login';
$Self->{'AuthModule::LDAP::Die1'} = 1;

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    # Authentification for Agents via internal DB          #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

$Self->{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self->{'AuthModule::DB::CryptType2'} = 'crypt';

You dont have to create an agent in the otrs environment. After the first login of an agent, otrs will synchronize the agent information with it own database. After that, you can linkt the agents with groups and/or roles in the otrs admin gui.
It is also possible to expand the configuration to match some LDAP group membership to queues and access rights. We do not work with this yet but maybe in the near future. Check the documentation for more infos.

hope it helps
regards, Bruce

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Clary, Steve
Gesendet: Mittwoch, 5. März 2008 17:05
An: User questions and discussions about OTRS.org
Betreff: [otrs] Agent login via LDAP

We have successfully configured customer login via LDAP (AD) but we are still having difficulty with the Agent login.

Can anyone identify the specific parts (entries) in the config.pm that pertain to Agent LDAP login?

Are the local agent accounts then just paired with an LDAP account with the same username?  (In other words, to create an agent, would one just create a user in the front end that has the same username as an LDAP account; resulting in a local username that just passes authentication to LDAP?)

Below is a copy of our config.pl:

CONFIG.PM

package Kernel::Config;

sub Load {

    my $Self = shift;

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #

    #                                                      #

    #         Start of your own config options!!!          #

    #                                                      #

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #

    # database settings                                    #

    # ---------------------------------------------------- #

    # DatabaseHost

    # (The database host.)

    $Self->{'DatabaseHost'} = 'localhost';

    # Database

    # (The database name.)

    $Self->{'Database'} = 'otrs';

    # DatabaseUser

    # (The database user.)

    $Self->{'DatabaseUser'} = 'otrs';

    # DatabasePw

    # (The password of database user. You also can use bin/CryptPassword.pl

    # for crypted passwords.)

    $Self->{'DatabasePw'} = 'hot';

    # DatabaseDSN

    # (The database DSN for MySQL ==> more: "man DBD::mysql")

    $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

    # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")

    # if you want to use a local socket connection

#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";

    # if you want to use a tcpip connection

#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # ---------------------------------------------------- #

    # fs root directory

    # ---------------------------------------------------- #

    $Self->{Home} = 'C:/OTRS/otrs';

    # ---------------------------------------------------- #

    # insert your own config settings "here"               #

    # config settings taken from Kernel/Config/Defaults.pm #

    # ---------------------------------------------------- #

    # $Self->{SessionUseCookie} = 0;

    # $Self->{'CheckMXRecord'} = 1;

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #

    # data inserted by installer                           #

    # ---------------------------------------------------- #

    $Self->{'LogModule'} = 'Kernel::System::Log::File';

    $Self->{'LogModule::LogFile'} = 'C:/OTRS/otrs/var/log/otrs.log';

    # $DIBI$

    $Self->{'SystemID'} = 10;

    $Self->{'SecureMode'} = 1;

    $Self->{'Organization'} = 'URMC';

    $Self->{'FQDN'} = 'hslt-wowserver';

    $Self->{'DefaultLanguage'} = 'en';

    $Self->{'AdminEmail'} = some_user@urmc.rochester.edu';

    $Self->{'DefaultCharset'} = 'utf-8';

#Enable LDAP authentication for Customers / Users

  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

  $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.urmc.rochester.edu:389';

  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=urmc-sh,dc=rochester,dc=edu';

  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the

#anonymous user do NOT have permission to read from the LDAP tree

  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=LDAP_admin,OU=admin,OU=Miner Library,DC=urmc-sh,DC=rochester,DC=edu';

  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'SOMEPASSWORD123';

#CustomerUser

#(customer user database backend and settings)

    $Self->{CustomerUser} = {

      Module => 'Kernel::System::CustomerUser::LDAP',

      Params => {

      Host => 'ldap.urmc.rochester.edu:389',

      BaseDN => 'dc=urmc-sh,dc=rochester,dc=edu',

      SSCOPE => 'sub',

      UserDN =>'CN=LDAP_admin,OU=admin,OU=Miner Library,DC=urmc-sh,DC=rochester,DC=edu',

      UserPw => 'SOMEPASSWORD123',

    },

# customer unique id

    CustomerKey => 'sAMAccountName',

    # customer #

    CustomerID => 'mail',

    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],

    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],

    CustomerUserSearchPrefix => '',

    CustomerUserSearchSuffix => '*',

    CustomerUserSearchListLimit => 250,

    CustomerUserPostMasterSearchFields => ['mail'],

    CustomerUserNameFields => ['givenname', 'sn'],

    Map => [

      # note: Login, Email and CustomerID needed!

      # var, frontend, storage, shown, required, storage-type

      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],

      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],

      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],

    ],

  };

# UserSyncLDAPMap 

# (map if agent should create/synced from LDAP to DB after login) 

$Self->{UserSyncLDAPMap} = {

      # DB -> LDAP 

      Firstname => 'givenName',

      Lastname => 'sn',

      Email => 'mail',

      Login => 'sAMAccountName',

      CustomerID => 'mail',  

}; 

#Add the following lines when only users are allowed to login if they reside in the spicified security group

#Remove these lines if you want to provide login to all users specified in the User Base DN

#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, dc=example, dc=com';

#  $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_ldap_allow_C,OU=Groups,OU=BaseOU,DC=example,DC=com';

#  $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';

#  $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #

    #                                                      #

    #           End of your own config options!!!          #

    #                                                      #

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #

}

# ---------------------------------------------------- #

# needed system stuff (don't edit this)                #

# ---------------------------------------------------- #

use strict;

use vars qw(@ISA $VERSION);

use Kernel::Config::Defaults;

push (@ISA, 'Kernel::Config::Defaults');

$VERSION = '$Revision: 1.18 $';

$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;

# -----------------------------------------------------#

1;

AW: [otrs] Agent login via LDAP

Klaus Bruno

Rene Abdon

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