Tonight I'm testing what it will take to upgrade our 2.3.3 OTRS to 2.4.9 (not quite ready for 3.0.2). I ran the RPM upgrade, then I did the database update part 1, migrate then update part 2, then rebooted. Then I edited the /etc/apache2/conf.d/otrs.conf file to include the same FollowSymLinks directives that were in my 2.3.3 file. Now I can access OTRS via http://locahost/otrs/index.pl but if I go to http://localhost/otrs/public.pl to test the public FAQ I get Software error: Got no EncodeObject! At /opt/otrs//Kernel/System/User.pm line 94 The apache2 error_log says the same thing. So I upgraded the FAQ module to 1.6.5, and now I can get to the Public FAQ! BUT, after doing this my Standard theme goes busted, I'm guessing I'd made some changes to my theme in the past and those changes are incompatible. Here's a screenshot... http://www.automaticduck.com/screenshots/OTRS249ThemeBusted.jpg Can I replace a theme file with the default? If so where could I get that file? Something else? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com