Hi We are currently starting to use OTRS in a test-system and after the pain with Magic, everyone is pretty happy. But a two questions came up that I couldn't answer from the docs: 1. Is there a way to forward a ticket you opened directly to another OTRS-user (e.g. only he can answer the question)? Or can I only put a note to the ticket and put it back into the queue, hoping the right person locks it? 2. Is there a way to show all finished (i.e. closed) tickets in a specific queue without using the search-function? There are quite a few users that asked me how they could see the tickets their colleagues closed to get an overview over the asked questions. They find the search-function too complex. Thanks. -- Fridtjof Busse
Fridtjof Busse wrote:
1. Is there a way to forward a ticket you opened directly to another OTRS-user (e.g. only he can answer the question)? Or can I only put a note to the ticket and put it back into the queue, hoping the right person locks it?
Yes, you can. If you've locked a ticket you update the owner of that ticket.
2. Is there a way to show all finished (i.e. closed) tickets in a specific queue without using the search-function? There are quite a few users that asked me how they could see the tickets their colleagues closed to get an overview over the asked questions. They find the search-function too complex.
You can save searches, so you could probably create a predefined search to display what they're looking for. Nils Breunese.
participants (2)
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Fridtjof Busse -
Nils Breunese (Lemonbit Internet)