I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link). If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken. Is there a work-around or bug fix for this issue? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201
Hi Nick, I'm facing the same problem as yours and trying to find a solution. Did you find one please ? Laurent MINOST Nick Bright a écrit :
I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link).
If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken.
Is there a work-around or bug fix for this issue?
-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Laurent Minost wrote:
I'm facing the same problem as yours and trying to find a solution.
Did you find one please ?
I'd file a bug report at http://bugs.otrs.org/ In the meantime you could maybe use something like http://tinyurl.com/ to genereate short redirecting URL's that don't wrap. Nils Breunese.
Nick Bright a écrit :
I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link). If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken. Is there a work-around or bug fix for this issue? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201
Hi Nils, Thanks for your advise and answer. The bug is already there at http://bugs.otrs.org/show_bug.cgi?id=1747 for a long time now it seems. I added some comments on it. I modified the dtl file so the text is not wrapping anymore and so HTML is not "break". BR, Laurent MINOST Nils Breunese (Lemonbit) a écrit :
Laurent Minost wrote:
I'm facing the same problem as yours and trying to find a solution.
Did you find one please ?
I'd file a bug report at http://bugs.otrs.org/ In the meantime you could maybe use something like http://tinyurl.com/ to genereate short redirecting URL's that don't wrap.
Nils Breunese.
Nick Bright a écrit :
I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link). If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken. Is there a work-around or bug fix for this issue? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
On 10/7/08 1:33 AM, "Laurent Minost" wrote:
Thanks for your advise and answer.
The bug is already there at http://bugs.otrs.org/show_bug.cgi?id=1747 for a long time now it seems. I added some comments on it.
I modified the dtl file so the text is not wrapping anymore and so HTML is not "break".
Can you explain to me what edit needs to be made and where to prevent the wrapping? Thank you! -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
On 10/23/08 9:18 PM, "Wes Plate" wrote:
The bug is already there at http://bugs.otrs.org/show_bug.cgi?id=1747 for a long time now it seems. I added some comments on it.
I modified the dtl file so the text is not wrapping anymore and so HTML is not "break".
Can you explain to me what edit needs to be made and where to prevent the wrapping?
I figured it out. I edited /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl and replaced the instances of wrap="$Env{"BrowserWrap"}" in the textarea tags with wrap="soft" I also tried wrap="off" but I think I preferred "soft". -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
I don't know about the FAQ module but I know for replies you send through/to OTRS, if you enclose your URL between < and > symbols, it will not "break" the URL by line wrapping it. The displayed URL will appear to be truncated (puts a "..." on the end of it) but the actual link itself remains in tact and works when you click on it. Brett Davis -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost Sent: Thursday, October 02, 2008 05:58 To: User questions and discussions about OTRS.org Subject: Re: [otrs] FAQ article text/link wrapping Hi Nick, I'm facing the same problem as yours and trying to find a solution. Did you find one please ? Laurent MINOST Nick Bright a écrit :
I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link).
If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken.
Is there a work-around or bug fix for this issue?
-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system.
Hi, I finally modified the dtl template AgentFAQ.dtl by changing the wrap="$Env{"BrowserWrap"}" to wrap="off". HTML code now seems to be take in consideration under the FAQ Articles but is there any side-effect ? Laurent MINOST Brett Davis a écrit :
I don't know about the FAQ module but I know for replies you send through/to OTRS, if you enclose your URL between < and > symbols, it will not "break" the URL by line wrapping it. The displayed URL will appear to be truncated (puts a "..." on the end of it) but the actual link itself remains in tact and works when you click on it.
Brett Davis
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost Sent: Thursday, October 02, 2008 05:58 To: User questions and discussions about OTRS.org Subject: Re: [otrs] FAQ article text/link wrapping
Hi Nick,
I'm facing the same problem as yours and trying to find a solution.
Did you find one please ?
Laurent MINOST
Nick Bright a écrit :
I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link).
If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken.
Is there a work-around or bug fix for this issue?
-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system.
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participants (5)
-
Brett Davis -
Laurent Minost -
Nick Bright -
Nils Breunese (Lemonbit) -
Wes Plate