Hi Diego, Quoting Diego Fernandez :

I'm here http://[...]/index.pl?Action=AgentStatusView&SortBy=Age&Order=Up&Limit=400

and I noticed that U and D order for ticket Age, are inverted.

Which archive do I have to change to correct this?

Thanks for the info. Kernel/Modules/CustomerTicketOverView.pm ~146 [...] if ($Self->{Order} eq 'Down') { $SQL .= " DESC"; } else { $SQL .= " ASC"; } [...] to: [...] if ($Self->{Order} eq 'Down') { $SQL .= " ASC"; } else { $SQL .= " DESC"; } [...] PS: Maybe it's easier to use http://bugs.otrs.org/ for bug reports! .) Thanks! :)

Thanks, Diego.

Martin