Installation: Software error (FreeBSD, MySQL, OTRS 2.4)
Hello OTRSers, I am a bloody newbie re OTRS. In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error: Software error: Can't locate object method "new" via package "Kernel::Config" at /serv/ opt/otrs/bin/cgi-bin/installer.pl line 53, <DATA> line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say "Syntax OK" and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank
Hi Frank, to check if perl environment is working well use: shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's something (e. g. file permission related to the user/web server user which is executing installer.pl. If not, then the error message will give your more detail about your problem. :) -Martin On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG wrote:
Hello OTRSers,
I am a bloody newbie re OTRS.
In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error:
Software error: Can't locate object method "new" via package "Kernel::Config" at / serv/opt/otrs/bin/cgi-bin/installer.pl line 53, <DATA> line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say "Syntax OK" and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank
Hi Martin, Am 27.09.2009 um 13:53 schrieb Martin Edenhofer:
Hi Frank,
to check if perl environment is working well use:
shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl
It does.
The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's something (e. g. file permission related to the user/web server user which is executing installer.pl.
If not, then the error message will give your more detail about your problem. :)
The actual problem was that I used apache2-httpd.include.conf in my httpd.conf. I then changed to apache2-httpd-new.include.conf. And the problem was gone. Why? I actually really seriously don't know. And I don't have the time to clearify currently. Anyway: OTRS works. Customization in the works now. Thanks for replying. Cheers! Frank
On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG wrote:
Hello OTRSers,
I am a bloody newbie re OTRS.
In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error:
Software error: Can't locate object method "new" via package "Kernel::Config" at / serv/opt/otrs/bin/cgi-bin/installer.pl line 53, <DATA> line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say "Syntax OK" and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank
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participants (2)
-
Frank Goenninger - Consequor Consulting AG -
Martin Edenhofer