OTRS has been killing me lately with it kicking me out with a message saying Invalid "SessionID Invalid!". It has happened when traveling and using my laptop on a WiFi network but it usually happens on my iPhone when I'm NOT on a WiFi network, either Edge or 3G. The way it works is this: I log in and view the Queue. I might be able to zoom in on a ticket, but sometimes I get kicked out when I click Zoom. If I log back in, I get to see the zoomed ticket. Then I click "Empty Answer" to reply. I get kicked out. I log back in and I go to the Compose screen. I type my response, I click send and I get kicked out. I can log back in but my response has been lost. We have OTRS 1.3 installed, is there a way to config OTRS to use cookies or something that will prevent these crazy "SessionID Invalid!" messages? Please. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Wes, Wes Plate schrieb:
We have OTRS 1.3 installed, is there a way to config OTRS to use cookies or something that will prevent these crazy "SessionID Invalid!" messages?
...maybe you should have a look at the Config.pm/SysConfig-key "SessionCheckRemoteIP". I don't know if it's already available in 1.3 but your symptoms describe pretty much what this param causes for some dial-up connections. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIjugOvXo8m5PgoXQRAn6ZAJ0ewII7ayTpREQW/tehU0nNb6WIvgCeOaMu mDhISuWnl2pFyHAvYB74TY0= =ZcL3 -----END PGP SIGNATURE-----
On 7/29/08 2:51 AM, "Torsten Thau" wrote:
...maybe you should have a look at the Config.pm/SysConfig-key "SessionCheckRemoteIP". I don't know if it's already available in 1.3 but your symptoms describe pretty much what this param causes for some dial-up connections.
I don't see anything in /opt/otrs/Kernel/Config.pm about the Session so I guess what you're describing is only in newer OTRSs. Anyone other help? Thanks. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
Try looking in otrs/Kernel/Config/Default.pm -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Wes Plate Sent: Tuesday, July 29, 2008 8:45 AM To: OTRS Subject: Re: [otrs] SessionID Invalid! (1.3) On 7/29/08 2:51 AM, "Torsten Thau" wrote:
...maybe you should have a look at the Config.pm/SysConfig-key "SessionCheckRemoteIP". I don't know if it's already available in 1.3 but your symptoms describe pretty much what this param causes for some dial-up connections.
I don't see anything in /opt/otrs/Kernel/Config.pm about the Session so I guess what you're describing is only in newer OTRSs. Anyone other help? Thanks. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Michael Webber wrote:
Try looking in otrs/Kernel/Config/Default.pm
But never edit Default.pm. If you want to change a default setting, copy it to Config.pm and then set your preference. Or even better: change it through SysConfig if available. OTRS 1.3 is pretty old by the way. Nils Breunese.
On 7/29/08 10:27 AM, "Nils Breunese (Lemonbit)" wrote:
OTRS 1.3 is pretty old by the way.
I know. We once went to 2.x and my users hated it so we quickly went back. I know that some day we need to try it again. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
On 7/29/08 10:27 AM, "Nils Breunese (Lemonbit)" wrote:
Try looking in otrs/Kernel/Config/Default.pm
But never edit Default.pm. If you want to change a default setting, copy it to Config.pm and then set your preference. Or even better: change it through SysConfig if available.
What would I look for in Defaults.pm? Thank you. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
Try looking in otrs/Kernel/Config/Default.pm But never edit Default.pm. If you want to change a default setting, copy it to Config.pm and then set your preference. Or even better: change it through SysConfig if available.
What would I look for in Defaults.pm? Thank you.
the same as mentioned above: "SessionCheckRemoteIP". If you find it, make a similar entry in Config.pm but set the value to "0". regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIk0xhvXo8m5PgoXQRAoi0AJ46Z1KQPo4GDPJ8EBNJhbKM4a4fHgCfVZEG 0YX4N7pY3pZfvLoFEJivGac= =DoX4 -----END PGP SIGNATURE-----
participants (4)
-
Michael Webber -
Nils Breunese (Lemonbit) -
Torsten Thau -
Wes Plate