Re: [otrs] quick-search vs normal search = different results
Hi ! I tried to do a quick search with part or full ticket number ... Sometimes it works, sometimes not ... very strange ... Is that the point? Fulltext search = no numbers? I don't know what to answer to my agents ... Have a nice day Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
I don't know if it could help but there are some index rebuild pl in /opt/otrs/bin... did you tried them ? (some of them are also in otrs's crontab, if you don't have the cron active could be this the problem (?)) MV
Hi all..
Actually, with full text search, you only search the articles and not
the ticket number itself. This will mean that you will not be able to
find any ticket that has not had a response that contains the ticket
number, such as an autoresponse or a response from an agent. See also
http://bugs.otrs.org/show_bug.cgi?id=4238
BTW we've added the TicketSearch to the dashboard via a Widget in
2.5/3.0. You can now add it to your 2.4.x instance via a .opm package:
http://wiki.otrs-forum.de/index.php?title=Dashboard_Enhancements
Regards,
--
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
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On Tue, Feb 16, 2010 at 10:11 AM, Marco Vannini
I don't know if it could help but there are some index rebuild pl in /opt/otrs/bin... did you tried them ? (some of them are also in otrs's crontab, if you don't have the cron active could be this the problem (?)) MV
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participants (3)
-
Marco Vannini -
Martignier, Philippe -
Michiel Beijen