Hello, I did already open a ticket in the demo system. But the error does not appear there. I think, it is because of the status of the ticket. The ticket in trouble is set to the status 'waiting_for_customer' and if the customer replies to the appropriate mail, than a new ticket is open (but only if there are special characters in the subject). Tschoe Ralph -----Ursprüngliche Nachricht----- Von: Stefan Wintermeyer [mailto:stefan@wintermeyer.de] Gesendet: Dienstag, 24. September 2002 12:17 An: otrs@otrs.org Betreff: Re: [otrs] Special characters in the subject Hi Ralph, On Tue, Sep 24, Ralph Müller wrote:

attached you will find the 3 messages. File 545.txt is the answer from an agent to a new ticket. File 546.txt is the reply from the customer to this answer and file 547.txt is the auto-reply for the new ticket.

Sorry to be so stiff-necked, but could you please do it with the demo OTRS system and than open a bug in buzgzilla (adding the trouble ticket number of the ticket). That would make the debugging so much easier for us. Thank you! take care Stefan Wintermeyer -- Stefan Wintermeyer OK, folks, show's over. Nothing to see here. Show's O My God! A horrible plane crash! Hey, everybody, get a load of this: flaming wreckage! Crowd around... (Chief Clancy Wiggum) "The Simpsons" _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs