Hello, Sorry if this is a dumb question. What is the Ticket Status used for and how cna I change it? regards, James Jeffrey Senior Hosting Engineer TechnoPhobia Limited Phone: +44 (0)114 2212123 Fax: +44 (0)114 2212124 Email: james@technophobia.co.uk WWW: http://www.technophobia.com Registered in England and Wales Company No. 3063669 VAT registration No. 598 7858 42 Specialists in e-business technologies and consultancy. Please view our website for further information. Alert to all our customers: Are you aware that your website may not meet Accessibility guidelines and your company could be prosecuted as a consequence. For further information call us on: 0114 2212123 The contents of this e-mail are confidential to the addressee and are intended solely for the recipients use. If you are not the addressee, you have received this e-mail in error. Any disclosure, copying, distribution or action taken in reliance on it is prohibited and may be unlawful. Any opinions expressed in this e-mail are those of the author personally and not TechnoPhobia Limited who do not accept responsibility for the contents of the message. All e-mail communications, in and out of TechnoPhobia, are recorded for monitoring purposes.
Hi James, On Mon, Dec 09, 2002 at 12:49:44PM -0000, James Jeffrey wrote:
Sorry if this is a dumb question. What is the Ticket Status used for and how cna I change it?
The ticket status shows the ticket state. Maybe the ticket is open, new, closed, ... The ticket status will be changed after action (compose answer, close, ...) on the ticket (automatically). Just tickets with 'new' and 'open' will be shown in the queue view. Is it clear to you?
James Jeffrey
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
Hi, Thanks - that makes it a lot clearer. Is there a way to have a status of "Awaiting response from customer" or similar? James. -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Martin Edenhofer Sent: 09 December 2002 13:01 To: otrs@otrs.org Subject: Re: [otrs] Ticket Status Hi James, On Mon, Dec 09, 2002 at 12:49:44PM -0000, James Jeffrey wrote:
Sorry if this is a dumb question. What is the Ticket Status used for and how cna I change it?
The ticket status shows the ticket state. Maybe the ticket is open, new, closed, ... The ticket status will be changed after action (compose answer, close, ...) on the ticket (automatically). Just tickets with 'new' and 'open' will be shown in the queue view. Is it clear to you?
James Jeffrey
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi James, On Mon, Dec 09, 2002 at 01:05:41PM -0000, James Jeffrey wrote:
Thanks - that makes it a lot clearer. Is there a way to have a status of "Awaiting response from customer" or similar?
Yes! .-) We are working on it. To the next release. See: http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/TODO?rev=1.28&content-typ... -=> pending feature You will have a two more states (pending_for_customer and waiting_for_reminder) with a time selection (date and time) for pop-ups. Is that what you looking for?
James.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
Thanks. That sounds perfect - any idea when it will be available. Is it in the CVS version yet? James. -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Martin Edenhofer Sent: 09 December 2002 13:20 To: otrs@otrs.org Subject: Re: [otrs] Ticket Status Hi James, On Mon, Dec 09, 2002 at 01:05:41PM -0000, James Jeffrey wrote:
Thanks - that makes it a lot clearer. Is there a way to have a status of "Awaiting response from customer" or similar?
Yes! .-) We are working on it. To the next release. See: http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/TODO?rev=1.28&content-typ e=text/plain -=> pending feature You will have a two more states (pending_for_customer and waiting_for_reminder) with a time selection (date and time) for pop-ups. Is that what you looking for?
James.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi James, On Mon, Dec 09, 2002 at 01:46:18PM -0000, James Jeffrey wrote:
Thanks. That sounds perfect - any idea when it will be available. Is it in the CVS version yet?
0.5 Beta9 ~ end of december (== feature freeze for 1.0). 1.0 will be available on february the 14th. .-) It's not in the CVS version yet.
James.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
participants (2)
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James Jeffrey -
Martin Edenhofer