Hi Robert: <shameless plug> Please see this OTRS Feature Add On: http://www.otrs.com/solutions/subscriptions/feature-add-ons/descriptions/#Re... Thanks! -- Mike On Wed, Jun 1, 2011 at 14:42, Robert Poreba wrote:

Mauricio,

Yes, we are using phone tickets so I don't think this will work for us. We could possibly try that in worst case so thanks anyway.

Anybody else was trying something similar?

-- Kind Regards, Robert

2011/6/1 Maurício Ramos

...

Hello, here we have a group for each queue and each agent we want to allow giving support on that queue, we configure it to be part of that group. Also, each queue corresponds to a system at a customer.

This suit us because we just use web tickets (when you say “log calls” I am understanding you are using phone tickets… I am not 100% sure if this group approach would suit the usage for phone tickets).

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*Mauricio de Andrade Ramos - Consultant II* Rodovia SC 401, Km 4, Espaço Primavera, Bloco C 88032-000 - Florianópolis - Santa Catarina - Brasil Tel. + 55 48 2108 0104 • Fax. + 55 48 2108 0129 mauricio.ramos@wedotechnologies.com www.wedotechnologies.com

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Robert Poreba *Sent:* quarta-feira, 1 de junho de 2011 08:19 *To:* User questions and discussions about OTRS. *Subject:* [otrs] Restrict agent to only see one customer

Hi All,

Is there a way to set some of the agents to only see and be able to log calls for a particular customer.

We have few people in the company that only deal with one customer. We don't want them to see details of other customers and we don't want them to be able to log calls for any other customers.

Please let me know if this can be done or if you know any workarounds.

--

Thank you

Robert

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Sorry, I meant Michiel On Wed, Jun 1, 2011 at 2:35 PM, Robert Poreba wrote:

Mauricio,

Yes, this would work. However we haven't got OTRS subscription at the moment so this add-on is not be available for us.

-- Regards, Robert

On Wed, Jun 1, 2011 at 1:46 PM, Michiel Beijen wrote:

...

Hi Robert:

<shameless plug> Please see this OTRS Feature Add On: http://www.otrs.com/solutions/subscriptions/feature-add-ons/descriptions/#Re...

Thanks! -- Mike

On Wed, Jun 1, 2011 at 14:42, Robert Poreba

...

wrote:

...

Mauricio,

Yes, we are using phone tickets so I don't think this will work for us. We could possibly try that in worst case so thanks anyway.

Anybody else was trying something similar?

-- Kind Regards, Robert

2011/6/1 Maurício Ramos

...

Hello, here we have a group for each queue and each agent we want to allow giving support on that queue, we configure it to be part of that group. Also, each queue corresponds to a system at a customer.

This suit us because we just use web tickets (when you say “log calls” I am understanding you are using phone tickets… I am not 100% sure if this group approach would suit the usage for phone tickets).

[image: WeDo Technologies] http://www.wedotechnologies.com/

*Mauricio de Andrade Ramos - Consultant II* Rodovia SC 401, Km 4, Espaço Primavera, Bloco C 88032-000 - Florianópolis - Santa Catarina - Brasil Tel. + 55 48 2108 0104 • Fax. + 55 48 2108 0129 mauricio.ramos@wedotechnologies.com www.wedotechnologies.com

Notice: The information in this e-mail and in any of its attachments is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, any disclosure, copying, distribution or retaining of this message or any part of it, without the prior written consent of WeDo Technologies, is prohibited and may be unlawful. If you received this in error, please contact the sender and delete the material from any computer.

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Robert Poreba *Sent:* quarta-feira, 1 de junho de 2011 08:19 *To:* User questions and discussions about OTRS. *Subject:* [otrs] Restrict agent to only see one customer

Hi All,

Is there a way to set some of the agents to only see and be able to log calls for a particular customer.

We have few people in the company that only deal with one customer. We don't want them to see details of other customers and we don't want them to be able to log calls for any other customers.

Please let me know if this can be done or if you know any workarounds.

--

Thank you

Robert

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