This may help explain it: http://www.mail-archive.com/otrs@otrs.org/msg09254.html -Andy On 5/30/07 2:10 PM, "Nathan Campbell" wrote:

I know of TCPView from SysInternals. I had rebooted the server several times and manually stopped and started the OTRS process. No avail.

Thanks,

Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell@dalsym.com 214-871-4026 http://www.dallassymphony.com

Need IT Support? Submit a help ticket! http://dsaweb/helpdesk

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, May 30, 2007 1:08 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] PostMaster POP3 Account problem / PID already running

Yeah the message that you get:

...

...

[Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)!

You should investigate whether there is a runaway zombie process still running. You shouldn't have had to change that ID, it doesn't really hurt anything but still..

If you were using a *nix I could help # ps -eaf |grep -i perl

In windows, there is something like that from sysinternals, maybe that can help.

-Andy

On 5/30/07 12:59 PM, "Nathan Campbell" wrote:

...

I think I resolved the problems - not sure how or why it happened, bu tin the SysConfig - Core:Postmaster section (otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup= Core::P ostMaster&SysConfigGroup=Ticket)

I modified the message size settings and reconnect count as suggested by Andy and I also changed the PostmasterUserID to 2. It seemed to be worth a shot since I was getting a PID already in use error message. At this point my messages are dropping into the system and I do not see any errors in the log.

Thanks to everyone for your help!

Nathan Campbell

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, May 30, 2007 11:14 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] PostMaster POP3 Account problem

On 5/30/07 11:59 AM, "Nathan Campbell" wrote:

...

Not worried about the CRON thing anymore ­ it is working. Still not getting messages into the system, but I don¹t believe it is CRON. Maybe this is closer to the problem ­ it¹s so rare that I am required to deal with OTRS anymore that I forget how to troubleshoot the thing ­

I checked the log (duh!) and found that 5 days ago something caused authentication to fail:

[Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP authentication failed! Enable debug for more info! [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user customerservice2@mail.dalsym.com failed! Rinse repeat This doesn't seem like a POP3 auth problem, its that you have SMTP auth enabled. Check those settings in sysconfig.

But, I kind of already had that idea before even looking at the log, so I changed the passwords for the POP3 account ­ so I am no longer seeing that message and in fact a couple of messages did drop into the system after I made that modification: Hmm ok, but remember SMTP and POP3 auth are different. On your exchange server do you have SMTP auth on?

[Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from customerservice2@mail.dalsym.com.

But like I said there are over 200 messages in that mailbox ­ why only fetch 20 of them?? Here are the most recent log entries ­ I do not understand the PID message but believe that to be a problem. OTRS by default only receives 20 at a time (per scheduled cron). This can be changed in sysconfig as well. If you have 100 messages running the script 5 times will pull 100 messages.

[Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)! [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'Postmaster' from db. [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712)!

I¹ll look around in the documentation as well ­ thanks!

Nathan Campbell

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jonathan Larsen Sent: Wednesday, May 30, 2007 10:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] PostMaster POP3 Account problem

Are you running otrs on linux, if so you will need to login as the OTRS user and run /your/otrs/dir/bin/Cron.sh restart Then do, crontab ­l See if it lists the postmasterpop3.pl cron job. You can also manually force the postmasterpop3.pl by running it from the BIN dir located in otrs folder.

Jonathan Larsen Mountain West Heart Center IT Dept it@heartslc.com 801.270.4108

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: Wednesday, May 30, 2007 9:24 AM To: User questions and discussions about OTRS.org Subject: [otrs] PostMaster POP3 Account problem

I have had OTRS running for 6 months now and no problems. I received a call from the department using it and was notified that there are no new emails arriving in the system for the past few days.

All messages go to a single POP3 account and imports the messages into the OTRS system and from there the messages are routed into the queues based on Subject or To / From filters.

I have verified that the password is correct in Active Directory, Config.pm, and set through the interface.

I now have a backlog of over 200 messages ­ how can I force the system to import them? This used to happen automatically (I never even setup a CRON job) but now they are not being pulled over.

Windows 2003 Server OTRS 2.1.7 MySQL Exchange 2000

Thanks! Nathan Campbell

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Andy Lubel Application Administrator / IT Department

GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com

Andy Lubel Application Administrator / IT Department

GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com

Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com --