Illegal division by zero at ../..//Kernel/System/Ticket.pm line 1720.
Everything was working then for no understandable reason I am again getting an error when trying to view Queues Software error: Illegal division by zero at ../..//Kernel/System/Ticket.pm line 1720. Mikola (Mik) Rose PowerSoft Development Corp. CIO, Information Technology / Support Services Customer Service: 1 (250) 642-0199 Sales Dep.: 1 (888) 833-7697 Support Dep.: 1 (250) 642-0295 www.power-soft.com
Here is the piece of code that that error refers too..
# set notification if notfy % is reached
if ( $Escalation{ $Map{$Key} . 'Notify' } ) {
my $Reached = 100
- ( $WorkingTime / ( $Escalation{ $Map{$Key} .
'Time' } * 60 / 100 ) );
if ( $Reached >= $Escalation{ $Map{$Key} . 'Notify' } )
{
$Data{ $Map{$Key} . 'TimeNotification' } = 1;
}
Also note that PostmasterMailbox.pl is now failing
DBD::Pg::st execute failed: ERROR: syntax error at or near ")"
LINE 1: ... id, name FROM ticket_lock_type WHERE name IN ( ) AND val...
^ at
/opt/otrs/Kernel/System/DB.pm line 561.
ERROR: OTRS-PMAccount-10 Perl: 5.8.6 OS: darwin Time: Mon Sep 8 13:56:02
2008
Message: ERROR: syntax error at or near ")"
LINE 1: ... id, name FROM ticket_lock_type WHERE name IN ( ) AND val...
^, SQL: 'SELECT
id, name FROM ticket_lock_type WHERE name IN ( ) AND valid_id IN ( 1 )'
Traceback (8629):
Module: Kernel::System::Lock::LockViewableLock (v1.23) Line: 122
Module: Kernel::System::Ticket::new (v1.343) Line: 176
Module: Kernel::System::PostMaster::new (v1.75) Line: 104
Module: Kernel::System::MailAccount::POP3::Fetch (v1.4) Line: 141
Module: Kernel::System::MailAccount::MailAccountFetch (v1.5) Line: 369
Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.2) Line: 135
Any help would be much appreciated
Thanks
On 08/09/08 1:45 PM, "Mik Rose"
Everything was working then for no understandable reason
I am again getting an error when trying to view Queues
Software error:
Illegal division by zero at ../..//Kernel/System/Ticket.pm line 1720.
Mikola (Mik) Rose PowerSoft Development Corp. CIO, Information Technology / Support Services Customer Service: 1 (250) 642-0199 Sales Dep.: 1 (888) 833-7697 Support Dep.: 1 (250) 642-0295 www.power-soft.com
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Mikola (Mik) Rose PowerSoft Development Corp. CIO, Information Technology / Support Services Customer Service: 1 (250) 642-0199 Sales Dep.: 1 (888) 833-7697 Support Dep.: 1 (250) 642-0295 www.power-soft.com
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Mik Rose