Hello All, I have otrs 1.1.3 working and running a FreeBSD box. I'm routing the email there.. as in I have a valid email account (support@poklib.org) which redirects to an internal machine where otrs is running (otrs@mystique.poklib.org). Both machines are running qmail and in the /opt/otrs home I've added a .qmail file with the delivery instructions |/usr/local/bin/maildrop for the .mailfilterrc to deliver it properly.. My question is.. shouldn't it send an auto response that otrs has recieved a message? I can reply back to the sender using the Compose Answer (email) empty option. But I thought there was a way to auto respond to an email.. Also how do I delete things like POP3 accounts and Responses, Auto Responses.. do I just edit them so they are 'blank' then save them? Do I save it as invalid?..
Hi Brian, On Tue, Feb 10, 2004 at 10:53:21AM -0500, Brian wrote:
I have otrs 1.1.3 working and running a FreeBSD box.
I'm routing the email there.. as in I have a valid email account (support@poklib.org) which redirects to an internal machine where otrs is running (otrs@mystique.poklib.org). Both machines are running qmail and in the /opt/otrs home I've added a .qmail file with the delivery instructions |/usr/local/bin/maildrop for the .mailfilterrc to deliver it properly..
My question is.. shouldn't it send an auto response that otrs has recieved a message?
I can reply back to the sender using the Compose Answer (email) empty option. But I thought there was a way to auto respond to an email..
http://doc.otrs.org/cvs/en/html/auto-response.html
Also how do I delete things like POP3 accounts and Responses, Auto Responses.. do I just edit them so they are 'blank' then save them?
Do I save it as invalid?..
Yes, set it to invalid. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Martin Edenhofer