On Sat, 30 Oct 2004 22:01:57 +0200, Andreas Rittershofer wrote:

I selected some of the queues as "My Queues". But when there is a ticket in another queue, in a queue I didn't select as "My Queues", the ticket is shown to me nevertheless. This is a behavior I cannot understand. I expected that with "My Queues" I'm selecting the queues of which tickets are shown to me.

My Queues will just aggregate the tickets of all the queues you want to see into "Favorites". The rest of the queues will still show on the screen, but you can ignore looking at them. Just watch the "Favorites" queue. Hth, Tyler Hepworth