Hello! I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing the ITSM features of OTRS::ITSM, which works great. Today, we began to test the ticketing features, so we could fully migrate from our old ReadyDesk system to OTRS. However, we cannot find a reply feature in the ticket display. When I zoom to a ticket, there is a <select> box with -Reply- in it, but nothing happens whatever I do with it. Am I missing, or forgot to turn on something? Thanks in advance! Gergely Polonkai
You have to add responses to the queue, add the default one called Empty response and you will be able to reply. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Polonkai Gergely Sent: viernes, 11 de marzo de 2011 17:37 To: otrs@otrs.org Subject: [otrs] Reply to a customer ticket Hello! I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing the ITSM features of OTRS::ITSM, which works great. Today, we began to test the ticketing features, so we could fully migrate from our old ReadyDesk system to OTRS. However, we cannot find a reply feature in the ticket display. When I zoom to a ticket, there is a <select> box with -Reply- in it, but nothing happens whatever I do with it. Am I missing, or forgot to turn on something? Thanks in advance! Gergely Polonkai --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
OK, now I got the idea... Thank you, it's working now! 2011. 03. 11, péntek keltezéssel 17.45-kor IT easyap ezt írta:
You have to add responses to the queue, add the default one called Empty response and you will be able to reply.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Polonkai Gergely Sent: viernes, 11 de marzo de 2011 17:37 To: otrs@otrs.org Subject: [otrs] Reply to a customer ticket
Hello!
I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing the ITSM features of OTRS::ITSM, which works great.
Today, we began to test the ticketing features, so we could fully migrate from our old ReadyDesk system to OTRS. However, we cannot find a reply feature in the ticket display. When I zoom to a ticket, there is a <select> box with -Reply- in it, but nothing happens whatever I do with it. Am I missing, or forgot to turn on something?
Thanks in advance!
Gergely Polonkai
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Polonkai Gergely