Hello all, New to OTRS and trying to set up the basics. Since we would like to use this for both internal and external customers, how do I effectively set up someone that works for us? It seems that having email address as a primary/NO DUPE key precludes having someone as both an agent and a customer. Thanks, James -- IDMWORKS James Carroll Newark, DE O: 888-687-0436 x709 C: 302.339.2703 F: 917.591.1525 E: james.carroll@idmworks.com W: www.idmworks.com ------ The information contained in this email message and any attachment may be privileged, confidential, proprietary or otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof.
AFAIK the duplication checks against having 2 customers with the same email
address or 2 agents. It doesn't check across both customers and agents.
The simplest way to achieve your objective is to setup the same external
back-end for both customers and agents e.g. LDAP / Active Directory)
On Fri, Jan 10, 2014 at 8:34 PM, James Carroll
Hello all, New to OTRS and trying to set up the basics. Since we would like to use this for both internal and external customers, how do I effectively set up someone that works for us? It seems that having email address as a primary/NO DUPE key precludes having someone as both an agent and a customer.
Thanks, James
-- IDMWORKS James Carroll Newark, DE O: 888-687-0436 x709 C: 302.339.2703 F: 917.591.1525 E: james.carroll@idmworks.com W: www.idmworks.com
------ The information contained in this email message and any attachment may be privileged, confidential, proprietary or otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof.
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participants (2)
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Bogdan Iosif -
James Carroll