Hi Juan, Thanks for the help. I'll look into it. Maybe if I have enough time I'll be able to port it to OTRS 5. Cheers, Pedro On 13 Jul 2017, at 6:47, Juan Manuel Clavero Almirón wrote:

Dear Pedro, I've seen in opar a package that I think may be useful: https://opar.perl-services.de/dist/CopySearchTemplates-4.0.1

The main problem it's not updated to OTRS 5.

Atentamente, Juan Clavero _______________________________________________ Oficina de Tecnologies de la Informació i Comunicació IB-SALUT Telf. 971 426 530 ext. 3127

-----Mensaje original----- De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de Pedro Lobo Enviado el: miércoles, 12 de julio de 2017 22:42 Para: User questions and discussions about OTRS. Asunto: [otrs] Global Saved Search Profile

Hi,

I've created a few saved search profiles in OTRS (namely for tickets). I then shared these profile links with other users, but when then access the link, the search filters are empty or not selected. Is there a way of generating a global search profile? I want all agents to have access to the same search profiles.

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