Marretta, Rosanna wrote :
How do I use the survey tool?
Hi Rosanna, AFAIR the survey module automatically sends a questionnaire to a customer if he has closed a ticket and hasn't received a questionnaire within a defined time interval. So you have to define a questionnaire and set the time interval via SysConfig and then you have to wait. Additionally you could use a test system, set the interval very low and then open and close a ticket with you as a customer so you get to see the survey immediately. This is what I did because I also missed some more documentation. The module is great but I eventually uninstalled it because you can't send questionairies manually. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
Thank you for your info, where do I create the survey, I.e. add the questions to ask? Thanks Rosanna -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 22 March 2010 15:38 To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Marretta, Rosanna wrote :
How do I use the survey tool?
Hi Rosanna, AFAIR the survey module automatically sends a questionnaire to a customer if he has closed a ticket and hasn't received a questionnaire within a defined time interval. So you have to define a questionnaire and set the time interval via SysConfig and then you have to wait. Additionally you could use a test system, set the interval very low and then open and close a ticket with you as a customer so you get to see the survey immediately. This is what I did because I also missed some more documentation. The module is great but I eventually uninstalled it because you can't send questionairies manually. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Marretta, Rosanna wrote :
Thank you for your info, where do I create the survey, I.e. add the questions to ask?
Hi Rosanna, I'm sorry, I don't remember the steps but it was straightforward to use and easy to find. To start there should be a new survey icon in the toolbar. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi Maretta,
Please take a look at
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html
Leonardo Certuche
On 23 March 2010 11:46, Alexander Halle
Marretta, Rosanna wrote :
Thank you for your info, where do I create the survey, I.e. add the
questions to ask?
Hi Rosanna,
I'm sorry, I don't remember the steps but it was straightforward to use and easy to find. To start there should be a new survey icon in the toolbar.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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participants (3)
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Alexander Halle -
Leonardo Certuche -
Marretta, Rosanna