I found New Report link when I edited an existing report. That's great. I'm able to create a report now. But is there a way to group the list based on certain field, e.g. List of Request Grouped by Customer? ------Original Message------ From: Alan To: frudijanto@yahoo.com To: User questions and discussions about OTRS. Subject: Re: [otrs] How to create our own report Sent: Sep 22, 2010 9:08 PM On Tue, Sep 21, 2010 at 5:23 PM, Ferdinandus Rudijanto wrote:

I want to create our own report. I really appreciate any body who can provide the info on this.

Regards Rudi

Perhaps you can describe what kind of report you want to create. OTRS can generate many kinds of reports for you, but in some cases you have to write your own queries / scripts to do it. Alan