Hi all, are there any know problems between IE 6 and OTRS 2.2.6. Some of our customers have the problem that they have to do several attempts to navigate through their customer webinterface, because they get a "side can not be loaded" error page of internet explorer. With firefox we don't get this error. But the customers can't use firefox. 2 other users of he same customer don't have this problem with the webinterface but use the same system configuration and version of IE 6. Can anybody please explain me what the problem is, and how I can solve it!? Kind regards Thorsten
OTRS - Thorsten wrote:
are there any know problems between IE 6 and OTRS 2.2.6. Some of our customers have the problem that they have to do several attempts to navigate through their customer webinterface, because they get a "side can not be loaded" error page of internet explorer. With firefox we don't get this error. But the customers can't use firefox. 2 other users of he same customer don't have this problem with the webinterface but use the same system configuration and version of IE 6. Can anybody please explain me what the problem is, and how I can solve it!?
There are lots of known problems with IE6, but not specifically with OTRS as far as I know. Can't they upgrade to IE7 if they can't use Firefox? At least that's a lot less broken browser, although the maybe the problem is a proxy server or some other network setting. Nils Breunese.
I remember looking at you demo system a while back. It looks like you employ a lot of java for your menus. Your customers security setting can be causing their issue. I hope this helps -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of OTRS - Thorsten Sent: Monday, June 16, 2008 5:21 AM To: otrs@otrs.org Subject: [otrs] OTRS and IE 6 Hi all, are there any know problems between IE 6 and OTRS 2.2.6. Some of our customers have the problem that they have to do several attempts to navigate through their customer webinterface, because they get a "side can not be loaded" error page of internet explorer. With firefox we don't get this error. But the customers can't use firefox. 2 other users of he same customer don't have this problem with the webinterface but use the same system configuration and version of IE 6. Can anybody please explain me what the problem is, and how I can solve it!? Kind regards Thorsten _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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Maurice James Ny -
Nils Breunese (Lemonbit) -
OTRS - Thorsten