Hi Gordon, Gordon O'Brien schrieb:

I am trying to set up a user to have read only (ro) access to a subset of queues. When I just grant them ro permissions they can see the queue name and the number of tickets in the queue but cannot actually view the tickets. If I grant them rw they can view the tickets but I don’t want them to have write permissions.

This is the default behavior your described. You have to set a certain config-parameter to grant ticket-access to agent that only have RO-rights. This was mentioned a view weeks ago (in german or english mailing list). If you have problems finding the right parameters, let me know. I then have to take a closer look... Bye, Alex