Hi, We use the SystemMonitoring extension to create tickets from our Nagios monitoring. This works just as expected. Sometimes we want to forward the ticket to a third party for further information or help, but there's no "reply" or "forward" links to click on. The queue does have replies associated with it. I have tried to move the ticket to a different queue and changing the customer of the ticket, but nothing seems to help. Am I missing a configuration item somewhere? -- Lars Jørgensen Gyldendal IT Infrastruktur tel +45 33 75 57 95 itlj@gyldendal.dk