RE: [otrs] Upgrading from Source 2.1.3 -> 2.1.6
I've just gone from 2.1.5 to 2.1.6, and kept the following .. Kernel/Config.pm Kernel/Config/Files/ZZZAuto.pm Kernel/Config/Files/ZZZAAuto.pm Scripts/apache2-httpd.include.conf Scripts/apache2-perl-startup.pl Hope that helps, Dave -----Original Message----- From: Steven Carr [mailto:s.j.carr@khipu-networks.com] Sent: 09 March 2007 15:30 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Upgrading from Source 2.1.3 -> 2.1.6 Anyone any ideas of which config files I need to rescue? Thanks Steve Steven Carr wrote:
What is the procedure for upgrading from source, the UPGRADING document doesn't seem to contain any information on this.
In particular I know it should be a basic "drop the new files over the
top" replacement but which config files to I need to move to one side and then put back when the upgrade is complete.
Any help on this would be much appreciated.
Thanks
Steve
---------------------------------------------------------------------- --
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- Steven Carr Engineer - Khipu Networks support@khipu-networks.com Secure - Compliant - Infrastructure ----------------------------------------------- Visit us at NISC 8 : 16th to 18th May 2007 : www.nisc.org.uk Any opinions expressed in this message are those of the individual and not necessarily the company. This message and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this message in error and that any use is strictly prohibited. Sapphire Technologies Ltd Registered office is Globe House, Station Street, Stockton-on-Tees, Cleveland TS20 2AB Registered in England No. 3183935. VAT Reg. No. 664 8748 81 http://www.sapphire.net
How i can upgrade databse from 2.1.5 to 2.1.6?
Are there any changes in content of system tables?
PS: I am using FreeBSD 6.0 + OTRS v.2.1.5 (source)
PPS: Sorry for my english :) And many tnks for your job.
--
With best regards, Eddie L.Verkhoturov
----- Original Message -----
From: "David Sexton"
Eddie L.Verkhoturov wrote:
How i can upgrade databse from 2.1.5 to 2.1.6? Are there any changes in content of system tables? PS: I am using FreeBSD 6.0 + OTRS v.2.1.5 (source) PPS: Sorry for my english :) And many tnks for your job.
Please check out the UPGRADING file in the source distribution for instructions on upgrading OTRS. Nils Breunese.
For the record, I did this before posting and the UPGRADING document contains *no* information on which config files are important, or any information on whether there are any DB changes. Steve Nils Breunese (Lemonbit) wrote:
Eddie L.Verkhoturov wrote:
How i can upgrade databse from 2.1.5 to 2.1.6? Are there any changes in content of system tables? PS: I am using FreeBSD 6.0 + OTRS v.2.1.5 (source) PPS: Sorry for my english :) And many tnks for your job.
Please check out the UPGRADING file in the source distribution for instructions on upgrading OTRS.
Nils Breunese.
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- Steven Carr Engineer - Khipu Networks support@khipu-networks.com Secure - Compliant - Infrastructure
Steven Carr wrote:
For the record, I did this before posting and the UPGRADING document contains *no* information on which config files are important, or any information on whether there are any DB changes.
I just downloaded the .tar.gz (I use the .rpm normally), but the UPGRADING file does in fact list the things you need to backup and provides you a command to run to upgrade your database (only needed to get to 2.1, but you can run it anyway). Nils Breunese.
Forgive me for playing "ignorant user" here but the instructions clearly say:
These instructions are for people upgrading OTRS from "2.0" to "2.1".
I am not upgrading from 2.0, I'm upgrading from 2.1.x. The documentation needs to be more precise in future. Steve Nils Breunese (Lemonbit) wrote:
I just downloaded the .tar.gz (I use the .rpm normally), but the UPGRADING file does in fact list the things you need to backup and provides you a command to run to upgrade your database (only needed to get to 2.1, but you can run it anyway).
Nils Breunese.
-- Steven Carr Engineer - Khipu Networks support@khipu-networks.com Secure - Compliant - Infrastructure
I upgraded (RPM) form 2.1.3 -> 2.1.4 -> 2.1.5 -> 2.1.6 No problems. I believe the OTRS policy is that database changes are only done with major release upgrades: 2.0 -> 2.1 2.1 -> 2.2 Etc Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Steven Carr Verzonden: maandag 12 maart 2007 10:32 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Upgrading from Source 2.1.3 -> 2.1.6 Forgive me for playing "ignorant user" here but the instructions clearly say:
These instructions are for people upgrading OTRS from "2.0" to "2.1".
I am not upgrading from 2.0, I'm upgrading from 2.1.x. The documentation needs to be more precise in future. Steve Nils Breunese (Lemonbit) wrote:
I just downloaded the .tar.gz (I use the .rpm normally), but the UPGRADING file does in fact list the things you need to backup and provides you a command to run to upgrade your database (only needed to get to 2.1, but you can run it anyway).
Nils Breunese.
-- Steven Carr Engineer - Khipu Networks support@khipu-networks.com Secure - Compliant - Infrastructure
How i can upgrade databse from 2.1.5 to 2.1.6? Are there any changes in content of system tables? PS: I am using FreeBSD 6.0 + OTRS v.2.1.5 (source) Please check out the UPGRADING file in the source distribution for instructions on upgrading OTRS. Nils Breunese. Sorry, but file UPGRADING contains instructions for upgrading OTRS from "2.0" to "2.1". Is information in this document correct for upgrading from 2.1.x to 2.1.6?
-- With best regards, Eddie L.Verkhoturov
Eddie L.Verkhoturov wrote:
How i can upgrade databse from 2.1.5 to 2.1.6? Are there any changes in content of system tables? PS: I am using FreeBSD 6.0 + OTRS v.2.1.5 (source) Please check out the UPGRADING file in the source distribution for instructions on upgrading OTRS. Nils Breunese. Sorry, but file UPGRADING contains instructions for upgrading OTRS from "2.0" to "2.1". Is information in this document correct for upgrading from 2.1.x to 2.1.6?
Yes, the general procedure is the same. There are some things in there that are specific to coming from 2.0 (config settings names have changed, database schema needs to be upgraded, etc.). I don't believe there are ever any database changes when only the third digit in the version is changed. Your next database upgrade will probably be to get to version 2.2.x (or higher). Nils Breunese.
I have installed OTRS from source before, but on my current system we have installed OTRS on a CentOS 4.4 system using YUM. I just checked the repos and 2.1.6 is not yet available (on the repos I have anyway). I'd prefer to update using YUM given that the install was made with YUM. Does anyone know of a YUM repo that has 2.1.6 available? Thanks, Zeke -- James "Zeke" Dehnert mailto:jdehnert@norcalnetworks.com Phone: +1 707.546.6620 x602 Fax: +1 707.324.8043 "Life is racing, everything else is just waiting"
Dehnert James Sr wrote:
I have installed OTRS from source before, but on my current system we have installed OTRS on a CentOS 4.4 system using YUM. I just checked the repos and 2.1.6 is not yet available (on the repos I have anyway). I'd prefer to update using YUM given that the install was made with YUM.
Do you know which repo you used?
Does anyone know of a YUM repo that has 2.1.6 available?
If you really want to use yum (I wouldn't know why rpm -Uvh wouldn't do) you can download the rpm and use 'yum localinstall otrs*.rpm'. Since the dependencies are already installed this wouldn't be any different from 'rpm -U otrs*.rpm' though (except for an entry in yum.log). Nils Breunese.
On Mar 12, 2007, at 10:35 AM, Nils Breunese (Lemonbit) wrote:
Dehnert James Sr wrote:
I have installed OTRS from source before, but on my current system we have installed OTRS on a CentOS 4.4 system using YUM. I just checked the repos and 2.1.6 is not yet available (on the repos I have anyway). I'd prefer to update using YUM given that the install was made with YUM.
Do you know which repo you used?
Well, looking at the info, it seems I may have used yum to install the RPM after all. If I run "yum info otrs" it lists all the info on the 2.1.4 install, but it lists OTRS 1.2.4 as being the only thing available on the DAG repo.
Does anyone know of a YUM repo that has 2.1.6 available?
If you really want to use yum (I wouldn't know why rpm -Uvh wouldn't do) you can download the rpm and use 'yum localinstall otrs*.rpm'. Since the dependencies are already installed this wouldn't be any different from 'rpm -U otrs*.rpm' though (except for an entry in yum.log).
I only want to use yum since that is what I used to install the running version. I usually get the source and install that in it's default locations, because, IMHO, I have found that the packages sometimes sometimes want to go in /usr/bin or something similar, as opposed to /usr/local/bin, or the places that the source want to install. With OTRS using /opt/otrs this seems like much less of an issue, but I want to be consistent.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Dehnert James Sr wrote:
Does anyone know of a YUM repo that has 2.1.6 available?
If you really want to use yum (I wouldn't know why rpm -Uvh wouldn't do) you can download the rpm and use 'yum localinstall otrs*.rpm'. Since the dependencies are already installed this wouldn't be any different from 'rpm -U otrs*.rpm' though (except for an entry in yum.log).
I only want to use yum since that is what I used to install the running version. I usually get the source and install that in it's default locations, because, IMHO, I have found that the packages sometimes sometimes want to go in /usr/bin or something similar, as opposed to /usr/local/bin, or the places that the source want to install. With OTRS using /opt/otrs this seems like much less of an issue, but I want to be consistent.
Whether you install the rpm using rpm or yum really makes no difference. Yum is really just a dependency-resolving fronted to rpm. I wasn't talking about an install from source, just about two different ways to install the rpm. Nils Breunese.
On Mar 12, 2007, at 12:10 PM, Nils Breunese (Lemonbit) wrote:
Dehnert James Sr wrote:
Does anyone know of a YUM repo that has 2.1.6 available?
If you really want to use yum (I wouldn't know why rpm -Uvh wouldn't do) you can download the rpm and use 'yum localinstall otrs*.rpm'. Since the dependencies are already installed this wouldn't be any different from 'rpm -U otrs*.rpm' though (except for an entry in yum.log).
I only want to use yum since that is what I used to install the running version. I usually get the source and install that in it's default locations, because, IMHO, I have found that the packages sometimes sometimes want to go in /usr/bin or something similar, as opposed to /usr/local/bin, or the places that the source want to install. With OTRS using /opt/otrs this seems like much less of an issue, but I want to be consistent.
Whether you install the rpm using rpm or yum really makes no difference. Yum is really just a dependency-resolving fronted to rpm. I wasn't talking about an install from source, just about two different ways to install the rpm.
Understood. I was just explaining why I used YUM/rpm as opposed to the source install in this case. For the record, I used YUM to install the RPM, restarted apache, and all is running sooth as silk.
participants (6)
-
Beugen, Peter van -
David Sexton -
Dehnert James Sr -
Eddie L.Verkhoturov -
Nils Breunese (Lemonbit) -
Steven Carr