OTRS3, "show my queues" as a button

older
SOAP::Lite version problem with...

Ralf Hildebrandt

9 May 2011 9 May '11

2:13 p.m.

3.0.6 used to have an icon right above "DASHBOAD" and "TICKETS" which was euqivalent to Tickets/Queue View. With the upgrade to 3.0.7 it's suddenly gone. I cannot find the config change I had to perform in order to get this icon. The icon looked like a stack of paper. How do I get it back? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

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Michiel Beijen

9 May 9 May

2:20 p.m.

Hi Ralf, You can find Frontend::ToolBarModule###1-Ticket::AgentTicketQueue, as well as a few other 'quick shortcuts', under Admin > SysConfig > Ticket -> Frontend::Agent::ToolBarModule. -- Mike On Mon, May 9, 2011 at 4:13 PM, Ralf Hildebrandt wrote:

...

3.0.6 used to have an icon right above "DASHBOAD" and "TICKETS" which was euqivalent to Tickets/Queue View. With the upgrade to 3.0.7 it's suddenly gone. I cannot find the config change I had to perform in order to get this icon.

The icon looked like a stack of paper.

How do I get it back?

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

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Muhammad El-Sergani

3:15 p.m.

Thanks Mike. Thanks and Best Regards, Muhammad El-Sergani. On Mon, May 9, 2011 at 5:20 PM, Michiel Beijen wrote:

...

Hi Ralf,

You can find Frontend::ToolBarModule###1-Ticket::AgentTicketQueue, as well as a few other 'quick shortcuts', under Admin > SysConfig > Ticket -> Frontend::Agent::ToolBarModule. -- Mike

On Mon, May 9, 2011 at 4:13 PM, Ralf Hildebrandt wrote:

...
3.0.6 used to have an icon right above "DASHBOAD" and "TICKETS" which was euqivalent to Tickets/Queue View. With the upgrade to 3.0.7 it's suddenly gone. I cannot find the config change I had to perform in order to get this icon.

The icon looked like a stack of paper.

How do I get it back?

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

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Ralf Hildebrandt

10 May 10 May

8:53 p.m.

* Michiel Beijen :

...

Hi Ralf,

You can find Frontend::ToolBarModule###1-Ticket::AgentTicketQueue, as well as a few other 'quick shortcuts', under Admin > SysConfig > Ticket -> Frontend::Agent::ToolBarModule.

Yeah, that's it. Thanks!

Lars Jørgensen

13 May 13 May

11:09 a.m.

This seems to be a bug with 3.0.7. All configuration of the AgentToolBar will be ignored until you go into SysConfig and switch it back on. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Monday, May 09, 2011 4:13 PM To: otrs@otrs.org Subject: [otrs] OTRS3, "show my queues" as a button 3.0.6 used to have an icon right above "DASHBOAD" and "TICKETS" which was euqivalent to Tickets/Queue View. With the upgrade to 3.0.7 it's suddenly gone. I cannot find the config change I had to perform in order to get this icon. The icon looked like a stack of paper. How do I get it back? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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participants (4)

Lars Jørgensen
Michiel Beijen
Muhammad El-Sergani
Ralf Hildebrandt