Notifications not being sent. (Help -- please!)
Hi, all. I really want to get OTRS going, but my boss is going to go for a commercial alternative if I don't figure out what's up with the notifications not going out. E-mail gets sent fine from the box; that being said, I'm currently pointing it via SMTP to our primary internal SMTP server. And nothing. No longs, no nuttin'. $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'postal'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; which should work fine, as postal has an open relay. And yet -- no notifications go out. Is there something I'm missing -- maybe even something really dumb? (Oh, and, for the record, this appears to be an OTRS issue, and not a mail issue -- no attempts to send mail are noted in /var/log/syslog, no mail is received, nothing's in the mail queue. So I do think I'm missing Something Dumb in OTRS.) Thanks much! -Ken
Ken D'Ambrosio wrote:
Hi, all. I really want to get OTRS going, but my boss is going to go for a commercial alternative if I don't figure out what's up with the notifications not going out. E-mail gets sent fine from the box; that being said, I'm currently pointing it via SMTP to our primary internal SMTP server. And nothing. No longs, no nuttin'.
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'postal'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = '';
which should work fine, as postal has an open relay. And yet -- no notifications go out. Is there something I'm missing -- maybe even something really dumb? (Oh, and, for the record, this appears to be an OTRS issue, and not a mail issue -- no attempts to send mail are noted in /var/log/syslog, no mail is received, nothing's in the mail queue. So I do think I'm missing Something Dumb in OTRS.)
Thanks much!
Can the machine running OTRS resolve 'postal' to an IP address? Nils Breunese.
All the "dumb" checks... (1) Win32 or linux? (2) Is Perl on the system? (what does the system check say? otrs.checkModules?) (3) Have you configured any queues? (4) Have you configured any responses to be sent from these queues? (5) Where/How did you make the SMTP changes? My experience has been that OTRS is not shy to tell you that something is wrong, but if it isn't configured it doesn't consider that something is wrong. Then is says... nothing. LQ
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ken D'Ambrosio Sent: Wednesday, October 01, 2008 12:32 PM To: otrs@otrs.org Subject: [otrs] Notifications not being sent. (Help -- please!)
Hi, all. I really want to get OTRS going, but my boss is going to go for a commercial alternative if I don't figure out what's up with the notifications not going out. E-mail gets sent fine from the box; that being said, I'm currently pointing it via SMTP to our primary internal SMTP server. And nothing. No longs, no nuttin'.
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'postal'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = '';
which should work fine, as postal has an open relay. And yet -- no notifications go out. Is there something I'm missing -- maybe even something really dumb? (Oh, and, for the record, this appears to be an OTRS issue, and not a mail issue -- no attempts to send mail are noted in /var/log/syslog, no mail is received, nothing's in the mail queue. So I do think I'm missing Something Dumb in OTRS.)
Thanks much!
-Ken
participants (3)
-
Ken D'Ambrosio -
LQ Marshall -
Nils Breunese (Lemonbit)