Hi List! I am looking into OTRS to use it as a ticketing system in my company. So far it seems as if it's a real nice choice. The problem I am having at the moment is this: I do know that there is the LDAP authentication against a Win 2000 Domain, but is there a possibility to use the user's Windows logon name to access OTRS? An example: A user has a request and goes to the otrs interface the first time. He/She does not have to login but is identified by the logon name of the Windows mashine. We don't want the user to be forced to login every time he/she visites the site... I would appreciate any help! Thank you. Cheers Philipp Bieber ----------------------------------- Organisation/EDV - Systemadministration Gundlach Verpackung GmbH Hellweg 21-25 33813 Oerlinghausen T +49 (0) 52 02 / 700 340 F +49 (0) 52 02 / 700 66 340 philipp.bieber@gundlach.de --> www.gundlachverpackung.de <-- Sitz der Gesellschaft: Oerlinghausen / HRB 4263 AG Lemgo Geschäftsführer: Dr. Uwe Schürmann / Gerd Franz
Bieber Philipp schrieb:
Hi List! I am looking into OTRS to use it as a ticketing system in my company. So far it seems as if it's a real nice choice. The problem I am having at the moment is this: I do know that there is the LDAP authentication against a Win 2000 Domain, but is there a possibility to use the user's Windows logon name to access OTRS? An example: A user has a request and goes to the otrs interface the first time. He/She does not have to login but is identified by the logon name of the Windows mashine.
We don't want the user to be forced to login every time he/she visites the site...
I would appreciate any help! Thank you. Cheers
Philipp Bieber ----------------------------------- Organisation/EDV - Systemadministration
Gundlach Verpackung GmbH Hellweg 21-25 33813 Oerlinghausen
T +49 (0) 52 02 / 700 340 F +49 (0) 52 02 / 700 66 340 philipp.bieber@gundlach.de
--> www.gundlachverpackung.de <--
Sitz der Gesellschaft: Oerlinghausen / HRB 4263 AG Lemgo Geschäftsführer: Dr. Uwe Schürmann / Gerd Franz _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
http://doc.otrs.org/1.3/de/html/ldap-integration.html I hope this helps Shawn
I think what Philipp wants, is "single sign on". I've never done this, but there was a discussion about this a few weeks ago, so you might try to search in the archives. If I remember correctly, there was some additional software to be installed to make it work. Mit freundlichen Grüßen Marina Henn ____________________ Netzlink Informationstechnik GmbH Heinrich-Büssing-Ring 42 D-38102 Braunschweig Telefon: 0531-7073430 Telefax: 0531-7073459 eMail: henn@netzlink.com www.netzlink.com Geschäftsführung: Harald Lies, Tamara Ostermann, Sven-Ove Wähling Amtsgericht Braunschweig HR B 4896, USt-IdNr. DE 202670390 Die Zukunft ist mobil beste Qualität zum besten Preis - www.mobilliger.de Besuchen Sie unsere Veranstaltungen -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Shawn Beasley Gesendet: Mittwoch, 25. April 2007 13:33 An: otrs@otrs.org Betreff: [otrs] Re: Authentication against Win2000 Domain Bieber Philipp schrieb:
Hi List! I am looking into OTRS to use it as a ticketing system in my company. So far it seems as if it's a real nice choice. The problem I am having at the moment is this: I do know that there is the LDAP authentication against a Win 2000 Domain, but is there a possibility to use the user's Windows logon name to access OTRS? An example: A user has a request and goes to the otrs interface the first time. He/She does not have to login but is identified by the logon name of the Windows mashine.
We don't want the user to be forced to login every time he/she visites the site...
I would appreciate any help! Thank you. Cheers
Philipp Bieber ----------------------------------- Organisation/EDV - Systemadministration
Gundlach Verpackung GmbH Hellweg 21-25 33813 Oerlinghausen
T +49 (0) 52 02 / 700 340 F +49 (0) 52 02 / 700 66 340 philipp.bieber@gundlach.de
--> www.gundlachverpackung.de <--
Sitz der Gesellschaft: Oerlinghausen / HRB 4263 AG Lemgo Geschäftsführer: Dr. Uwe Schürmann / Gerd Franz _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
http://doc.otrs.org/1.3/de/html/ldap-integration.html I hope this helps Shawn _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Henn, Marina schrieb:
I think what Philipp wants, is "single sign on". I've never done this, but there was a discussion about this a few weeks ago, so you might try to search in the archives. If I remember correctly, there was some additional software to be installed to make it work.
Mit freundlichen Grüßen Marina Henn ____________________ Netzlink Informationstechnik GmbH Heinrich-Büssing-Ring 42 D-38102 Braunschweig Telefon: 0531-7073430 Telefax: 0531-7073459 eMail: henn@netzlink.com www.netzlink.com
Geschäftsführung: Harald Lies, Tamara Ostermann, Sven-Ove Wähling Amtsgericht Braunschweig HR B 4896, USt-IdNr. DE 202670390
Die Zukunft ist mobil beste Qualität zum besten Preis - www.mobilliger.de
I have read something about an NTLM addon, or package, (I think for the webserver) that allows this to happen, but not very reliably. If you find some thing out, the please let me know as well. Shawn
participants (3)
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Bieber Philipp -
Henn, Marina -
Shawn Beasley